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View Full Version : HEM Registration randomly undoes itself, can't see serial number



hollatime
08-03-2010, 11:19 AM
I opened up HEM this morning and thought it was odd that I was getting the trial popup. I figured during some spyware scan or something something accidentally got deleted and went to reset one of my keys on the site and re-register.

Sadly though, when I go to Help--->Registration--->Show serial number, I get nothing. No popup, no serial number, nothing at all. I tried installing the latest beta and still getting the same problem.

netsrak
08-03-2010, 12:26 PM
Are you using any tuning, antispyware or registry cleaning tools? They can cause such problems.

Help -> registration -> show serial number will not work until you reenter your key during the start procedure.

hollatime
08-03-2010, 12:39 PM
Are you using any tuning, antispyware or registry cleaning tools? They can cause such problems.

Help -> registration -> show serial number will not work until you reenter your key during the start procedure.

Yea, I assume my old registration got deleted on a recent spyware scan.

So I try to enter my serial number when I first start HEM, says it's invalid and pops open a popup box with my serial number and a link to the website.

Go to the website, click add serial number, paste it in, nothing happens.

Patvs
08-03-2010, 06:10 PM
First of all, we need to enable the option to see Hidden Files: How to see hidden files in Windows (http://www.bleepingcomputer.com/tutorials/tutorial62.html)
http://www.holdemmanager.com/downloads/images/hidden.jpg
Problems Registering Holdem Manager:

1. Delete C:\Program Files\RVG Software\Holdem Manager\holdemmanager.exe.ldat (Program Files (x86) if you have the 64bit version)

2. Delete C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic (XP Users can find the file at C:\Documents and Settings\All Users\AppData\XHEO INC\SharedLicenses\HoldemManager.lic)


These are hidden SYSTEM files. (not just regular hidden files)



Also please try this:

1. Update to http://www.holdemmanager.com/downloads/HmBetaUpdate.exe
2. Create a new text document in the Config folder and name it LicDebug
3. Open HM and register
4. Close HM and delete the LicDebug.txt file

And read: FAQ - Hold'em Manager Poker Tracking Software :: I Can't Activate & Register Holdem Manager (http://faq.holdemmanager.com/questions/24/I+Can%27t+Activate+%26+Register+Holdem+Manager)