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cHAWKdee
07-31-2010, 03:38 AM
Hi, my old laptop computer crashed so now I have a new computer(pc). What should I do to get HEM going again?
Will I lose all my old hands?

Than:)ks

_Loki_
07-31-2010, 05:22 AM
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Hi cHAWKdee

Not enough information in your post...
What can you access on your 'crashed' computer ?

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Here's the general procedure for moving HM to a new computer:

Export and Import your Hand Histories and/or backup and restore your database
FAQ - Hold'em Manager Poker Tracking Software :: How to Import & Export Hands (http://faq.holdemmanager.com/questions/98/How+to+Import+%26+Export+Hands)
FAQ - Hold'em Manager Poker Tracking Software :: Backup & Restore Database (http://faq.holdemmanager.com/questions/72/Backup+%26+Restore+Database)

Export Your Notes
http://1.2.3.10/bmi/faq.holdemmanager.com/images/notes-02.jpg

Export Your Bonuses and Rakeback - Options > Rakeback & Bonuses http://1.2.3.13/bmi/faq.holdemmanager.com/images/rakeback-bonuses-01.jpg

Export any tourney summaries by selecting all your tournaments in the Data View Sub-Tab of the Tourney > Results Menu and choose Export Tourney Results and summaries

http://1.2.3.13/bmi/faq.holdemmanager.com/images/tourney-data-view-01.jpg

See this FAQ FAQ - Hold'em Manager Poker Tracking Software :: Registration Benefits (http://faq.holdemmanager.com/questions/26/Registration+Benefits) on how to reset your code

and finally
FAQ]FAQ - Hold'em Manager Poker Tracking Software :: Reinstalling HEM without Losing Preferences (http://faq.holdemmanager.com/questions/99/Reinstalling+HEM+without+Losing+Preferences+) - Hold'em Manager Poker Tracking Software - Reinstalling HEM without Losing Preferences and if you use table scanner copy the fishfinder folder in the HM install folder too

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cHAWKdee
07-31-2010, 11:27 AM
Hi Loki,

Thanks for the reply and please bear with me as I'm an old luddite.

My laptop has been sent to the repair shop but I think it will be ok.

I understand exporting hands from my poker client(pokerstars) to my HEM but not exporting from one computer to another.

When my laptop comes back, I'll want HEM on it as well as my new one.

I believe stars can send me all the hands I've ever played.

Should I wait unti my laptop comes back in a week or so?

I've HEM down loaded and at the stage where it asks me to register or 'try'.
What do I do?

One related problem you might know about - when I opened my computer (windows 7) it had two boxes for starting- one saying 'user' which was there before and a new one saying 'postgresq". Any idea how to get rid of this?

_Loki_
07-31-2010, 12:17 PM
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...Should I wait unti my laptop comes back...Why wait ? PS will email you your hands in hours
If you play tournaments you will also need your Tournament Summaries as well as your Tournament Hand Histories
(look at the general info link below to see the difference)

Some stuff you may have forgotten:
>> FAQ - Hold'em Manager Poker Tracking Software :: Full Tilt & Poker Stars Prefetch Walkthrough (http://faq.holdemmanager.com/questions/101/Full+Tilt+%26+Poker+Stars+Prefetch+Walkthrough+)
>> FAQ - Hold'em Manager Poker Tracking Software :: Poker Stars General Information (http://faq.holdemmanager.com/questions/343/Poker+Stars+General+Information)
>> FAQ - Hold'em Manager Poker Tracking Software :: Setup Preferred Seating For Poker Stars (http://faq.holdemmanager.com/questions/365/Setup+Preferred+Seating+For+Poker+Stars)
>> FAQ - Hold'em Manager Poker Tracking Software :: Poker Stars Setup (http://faq.holdemmanager.com/questions/6/Poker+Stars+Setup)
>> FAQ - Hold'em Manager Poker Tracking Software :: Setting Up Auto Import Folders (http://faq.holdemmanager.com/questions/274/Setting+Up+Auto+Import+Folders)



...register or 'try'...If you can access the email with your licence code, then register, Otherwise use 'try' as if it's a trial
When your repaired PC returns you can register both machines as pc#1 & pc#2
>> FAQ - Hold'em Manager Poker Tracking Software :: New Computer / License Transfer (http://faq.holdemmanager.com/questions/25/New+Computer+%7B47%7D+License+Transfer+)
>> FAQ - Hold'em Manager Poker Tracking Software :: Registration Benefits (http://faq.holdemmanager.com/questions/26/Registration+Benefits)
>> FAQ - Hold'em Manager Poker Tracking Software :: I Can't Activate & Register Holdem Manager (http://faq.holdemmanager.com/questions/24/I+Can%27t+Activate+%26+Register+Holdem+Manager)


...(windows 7)...'user' which was there before...new one saying 'postgresq'I guess you didn't download the 91.3MB combo installer from the downloads page ? This is how to hide (don't delete) the postgres user account
>> How to Create Hidden User Account (Hide User Account from Welcome Screen) in Windows My Digital Life (http://www.mydigitallife.info/2009/02/21/how-to-create-hidden-user-account-hide-user-account-from-welcome-screen-in-windows/)

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