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big
07-30-2010, 07:02 PM
hello

I have a difference of 1K between my bwin account and mananger holdem (+1K) over 12 k hands.
Hands may be lost, it happens sometimes on pokerstars, but here it's huge. Is this common?
I'm aware of the recent problem with the import. It's very slow, sometimes I wait 5 minuts, sometimes over 25. may be that two things are connected, I don't know.

thanks in advance

netsrak
08-01-2010, 06:10 AM
Probably your bwin handhistory file is too big.

Move it to a different folder and import it again via import file.

When you start your next session a new empty file should be generated and no hands should get lost.

If that doesn't help:
please check this and answer and post the questions FAQ - Hold'em Manager Poker Tracking Software :: My HUD Doesn't Work (http://faq.holdemmanager.com/questions/48/My+HUD+Doesn't+Work)

big
08-02-2010, 09:48 PM
thank you, it work very fast now
I've an other problem, I can't replay hands, nothing happen

netsrak
08-03-2010, 04:26 AM
Which HM version are you using?

Does it work if you restart HM and start the replayer as first thing?
Do you see the replayer icon in the taskbar but you have no window or is it not starting at all?

big
08-03-2010, 11:10 AM
I'm using 1.11.02b, I downgrade to this version because 1.11.03 doesn't work fine
It doesn't work if I start the replayer first
There is no replayer icon, it is not starting at all
(my resolution is 3200 by 1200)

netsrak
08-03-2010, 12:33 PM
Do you have hands from a different pokersite?
Can you test with them please?

big
08-03-2010, 03:14 PM
It work on pokerstars database