View Full Version : Missing hands
scar3face
07-30-2010, 08:46 AM
I'm starting to get really bloody annoyed with HEM. If it's not one thing, it's the other.
I review each session straight after I've finished and recently I've noticed that up to 10% are not being captured.
All my stats are screwed because wins/losses are not being recorded.
I'm running Windows 7 with the latest patch. Can someone please assist.
_Loki_
07-30-2010, 09:56 AM
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Hi scar3face - Here are 3 of your previous threads (mostly without a mention of a resolution...) :
>> http://forums.holdemmanager.com/manager-general/32830-not-recording-session-correctly.html
>> http://forums.holdemmanager.com/manager-general/29971-hem-did-not-register-won-pot.html
>> http://forums.holdemmanager.com/manager-general/27328-not-importing-recent-sng-results.html
Which (if any) of these apply to your current problem ? More info please ?
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This FAQ will troubleshoot most of the possibilities:
>> FAQ - Hold'em Manager Poker Tracking Software :: Missing Hands or Inaccurate Reports (http://faq.holdemmanager.com/questions/371/Missing+Hands+or+Inaccurate+Reports)
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scar3face
08-02-2010, 07:40 AM
My last two threads are all related I suspect.
Here's a few screenshots from a session I did tonight (BEAT: Cheeseburger stakes), however the stakes aren't what is important.
As you can see, I played 229 hands in the session, however it has only recorded and reported on 146 hands.
I've done everything that I've been asked however I am still missing lots of hands.
Any help is much appreciated.
Cheers
netsrak
08-02-2010, 09:02 AM
We need some more details to help you, so please check this FAQ FAQ - Hold'em Manager Poker Tracking Software :: My HUD Doesn't Work (http://faq.holdemmanager.com/questions/48/My+HUD+Doesn't+Work)
and post the answers into this thread and attach the file config\holdemmanager.config.
It that doesn't help we will arrange a teamviewer session to figure it out.
scar3face
08-02-2010, 05:32 PM
Hi, Please see attached config file.
Thx
netsrak
08-03-2010, 04:12 AM
Your auto-import configuration for redback looks really strange. I think the 2nd entry is obsolete, please delete it.
From which site are the missing hands?
scar3face
08-03-2010, 07:35 AM
I'm only missing hands from Full Tilt.
I've removed the Redback entry.
netsrak
08-03-2010, 10:11 AM
Which type of hands is this?
scar3face
08-03-2010, 11:51 AM
I'm missing only cash games, however I haven't played any tourneys for the past few months.
I played a quick session tonight, can see the .txt files sitting in their respective folders however the hands themselves are just not imported.
I tried to import them manually,however nothing imports.
netsrak
08-03-2010, 12:28 PM
I think it is something with your windows currency and date settings.
Please schedule a remote support session with our support. Email support@holdemmanager.net, with a link to this thread and your forum name, so we can setup a Teamviewer (http://www.holdemmanager.net/teamviewer) session
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