View Full Version : hands not imported ??
DolphinST
10-18-2012, 10:09 AM
Hi
There are hands that are not being imported.
Any idea ?
advanced thanks
Patvs
10-18-2012, 07:59 PM
Update: http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.12.11_12Oct2012.exe
On which site are you playing? What type of hands?
tarheel
10-20-2012, 09:15 AM
Im having the same problem. I'm on Merge(BCP) and all of a sudden 2 or 3 days ago HEM1 is only picking up a fraction of my hands played. This morning i played about 40 hands and HEM is only showing that i played 3. I tried the update you linked with no success. I've also tried manually loading the files and it says "Found 0 files to process...".
Sarek
10-20-2012, 01:51 PM
Please see this http://forums.holdemmanager.com/general-support/announcements.html
tarheel
10-21-2012, 07:33 AM
I dont play SNGs. I play cash. Also went through all of september and most of october without a problem. But i'll try anyways
tarheel
10-21-2012, 10:39 AM
I purged and tried to reimport the hands with no luck. The importer is not finding the files for some reason. I tried to import the entire month of October and it found 2 files. If i choose import files and select the hand files individually it still still says "Found 0 files to process...". I have no clue what happened here :(
tarheel
10-21-2012, 12:35 PM
Ok i just created a new database and everything appears to have imported correctly. I am still curious what happened though. Any idea?
fozzy71
10-21-2012, 08:36 PM
Ok i just created a new database and everything appears to have imported correctly. I am still curious what happened though. Any idea?
It sounds like your database was damaged/corrupted.
This is why regular backups are a good idea. If your database becomes corrupt you can restore a backup and only have to import the most recent hands (that were played after the backup was created).
We have a backup and restore feature within Holdem Manager that makes it easy for you to backup all your settings, hand histories and files.
http://faq.holdemmanager.com/questions/418/Backup+%26+Restore
This is a new feature and there are some compatibility issues with it so if you have any problems you can do this manually by following the instructions below:
Manual database backup/restore via pgadmin - http://faq.holdemmanager.com/questions/72/Backup+%26+Restore+Database
If you are unable to create a backup for any reason you will have to do it manually:
Export your Hand Histories
http://faq.holdemmanager.com/questions/98/How+to+Import+%26+Export+Hands
Export Your Notes
http://faq.holdemmanager.com/images/notes-02.jpg
Export Your Bonuses and Rakeback ' Options > Rakeback & Bonuses http://faq.holdemmanager.com/images/rakeback-bonuses-01.jpg
Export any tourney summaries by selecting all your tournaments in the Data View Sub-Tab of the Tourney > Results Menu and choose Export Tourney Results and summaries
http://faq.holdemmanager.com/images/tourney-data-view-01.jpg
Then can you create a new database http://faq.holdemmanager.com/questions/75/Create+%7B47%7D+Delete+Database
Finally reimport all your hands/notes/summaries into the new database
All original hands that are auto-imported get moved to an archive for performance reasons. Your \HMArchive is likely not in your \Holdem Manager directory. We normally suggest you use C:\HMArchive, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HMArchive\2009\07\31).
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