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Eagle7
10-13-2012, 11:47 AM
Hi,

I've been trying to analyze my yesterday's play against a certain player when he 3bets me.

You can see on the three screenshots below that -
1) I can see all hands played vs the player; it lists the number of hands and also lists the hands in the box below

http://i48.tinypic.com/25t8cox.jpg

2) A random filter (Saw Turn) works properly, showing the hands against all players

http://i49.tinypic.com/2e4citz.jpg

and now for the problematic part -
3) A filter "Faced Preflop 3bet" lists the number of hands where it happened properly, but is not showing individual hands in the box below. This is the case for all players.

http://i46.tinypic.com/10ega2x.jpg


Why is that happening and how do I fix that?



Eagle

Patvs
10-13-2012, 11:25 PM
Update: http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.12.11_10Oct2012.exe

Do you have the same issue after you've reimported your hands into a new empty database in 1.12.11?

Eagle7
10-14-2012, 07:56 AM
Update: http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.12.11_10Oct2012.exe

Do you have the same issue after you've reimported your hands into a new empty database in 1.12.11?

Yes. I have the same issue.


Baseline problem, where I first noticed it - When I'm in the "vs Player" part of HEM, neither "faced preflop 3bet=true" nor "called preflop 3bet=true" work (where they're the only filters used). Same thing happens when I set them to False.
HEM counts the hands (shows the numbers in the "Wins" and "Losses" columns, I am not sure they're correct numbers but it shows them and they do seem to be right), but does not list them in the box below.


Experimenting with various filters
I have tried the "Called Flop Continuation Bet", it had the same problem as the one I'm writing about (Wins/Losses listed, but hands no go).

Then I have tried "Flop Check Call = true", that one works. I have tried "Flop Check Raise", that one works, too.
Saw Flop (both true and false) works.


Then I have tried the "Last to Act on Flop = True", and that one didn't work (same problem as above, numbers shown, hands aren't). Last to Act on Flop = False, didn't work.
Last to Act on Turn, again didn't work.
Turn Was Check Raised, didn't work.


But "Turn Check Call" - works.


Oddly enough, there occasionally exists a small discrepancy between the wins/losses columns and the number of Hands HEM actually lists (e.g. wins 6, losses 16, yet HEM lists 23 actual hands, not 22.)





Eagle

udbrky
10-14-2012, 10:37 PM
I'm sorry to hear you're having issues with this and I apologize for the delay. I have escalated this to our 2nd level support techs and have explained the issues you are having and they will be in touch shortly to help resolve the problem.

fozzy71
10-16-2012, 05:33 PM
Can you send us the hands from this player or the days in question? Please zip and email the problem hand histories, with a link to this thread and your forum name, to support@holdemmanager.com

Eagle7
10-16-2012, 08:27 PM
Can you send us the hands from this player or the days in question? Please zip and email the problem hand histories, with a link to this thread and your forum name, to support@holdemmanager.com

I could do such a thing, but it wouldn't change much - the issue is the same no matter who the player in question is and no matter what the day in question is. Including those I've played today.


I've just retested it again with different players and different days once more to make sure; and, it is not linked to a specific day nor to a specific player.

udbrky
10-17-2012, 01:43 AM
I duplicated what I could find hands for and wrote it up. I added your email to be notified when it is resolved.

Eagle7
10-17-2012, 05:57 AM
I am not sure what the "I duplicated what I could find hands for and wrote it up" means. :)

fozzy71
10-17-2012, 02:57 PM
It means he duplicated the problem with some of his own hands and wrote a bug for further testing. Once the problem is confirmed by other testers it will be sent to a developer to see if it can be fixed.

The assigned internal ticket # on this issue is HMONE-167: Vs Player Facing 3bet is True does not return the hands

We have added your email address to the ticket so we can notify you once we have fixed it.

Eagle7
10-17-2012, 05:05 PM
Ah, I understand now.
Thanks, Fozzy.

Eagle7
01-15-2013, 10:29 AM
Hey, guys,

any news on these type of issues?

Patvs
01-15-2013, 11:00 AM
HMONE-167 is still an open ticket.
(personally I think it's unlikely it will be fixed, as HM1 only gets critical bug fixes, where either the HUD doesn't work, or hands don't import)

Eagle7
01-15-2013, 03:51 PM
Thank you, Patvs, for the information, even if it isn't favorable for the issue.

With this bug being a permanent one (I assume it was there in earlier versions, too), I wonder how did anyone ever manage to analyze his gameplay in 3bet pots...:D
Kind of weird.