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JJ_library
07-21-2010, 07:22 AM
when i started a session after downloading the new FT update, my hud wouldnt appear but my hand histories were being imported

mistyman
07-21-2010, 07:38 AM
They had a date format change so HM won't import hands properly.

XtaZ
07-21-2010, 07:39 AM
Same problem here. Also, while hands are being imported, there are no active tournaments shown in the results tab.

hongchang
07-21-2010, 07:43 AM
same problem as well. Also, after importing my hand, it says it is an "incomplete hand"

urbansprawler
07-21-2010, 07:50 AM
Stupid FTP always fkng everything up, even my skins dont work anymore.

_Loki_
07-21-2010, 07:54 AM
Suggestion: To save time - support@holdemmanager.net might appreciate having a few 100 samples in their in-box when they get to work I guess

Maybe it is not just the date format ?

roswell
07-21-2010, 08:02 AM
Yes my HUD isn't working either

demonseed
07-21-2010, 08:05 AM
+1

mattsim23
07-21-2010, 08:05 AM
any ideas anyone?

semmy
07-21-2010, 08:20 AM
same here.
If i try to import the files manual.
HEM says "found 0 files to process..."

jayvechi
07-21-2010, 08:22 AM
same for me :(

Darki23
07-21-2010, 08:30 AM
+1 here my hud doesnt work with the latest update

johnnashfcup
07-21-2010, 08:53 AM
The same problem... It must have to do with the update!

Does anyone know how to solve the problem?

hackett
07-21-2010, 09:12 AM
Sigh - Add another one to the list.

_Loki_
07-21-2010, 09:17 AM
###
FTP have changed the date/time format in their HH's & maybe other changes in some game HH's too... HM will need to fix, test & release a patch

The same problem... It must have to do with the update! Does anyone know how to solve the problem?
To 'solve the problem' as quickly as possible I suggestionsupport@holdemmanager.net might appreciate having a few 100 sample HH's in their in-box when they get to work

###

viper31573
07-21-2010, 09:35 AM
the hud appeared to be working on my rush table,but not on reg cash. upon finishing my session i found no HHs imported

5204salty
07-21-2010, 10:53 AM
the hud appeared to be working on my rush table,but not on reg cash. upon finishing my session i found no HHs imported

+1. My HUD worked all morning with Rush after updating FTP software. But no hands imported. I should say that I'm using version 1.10.06a because every other update has screwed up Rush HUD. Hope when they release new update that Rush doesn't get screwed up again.

netsrak
07-21-2010, 10:54 AM
FTP changed their date format. We have coded a fix and will be doing internal testing. If all goes well it should be released later this afternoon.

Check the HM Releases forum for news, as I will be gone most of the afternoon and early evening.

Releases - Holdem Manager Forums (http://forums.holdemmanager.com/releases/)

ukaliks
07-21-2010, 10:58 AM
I know this isnt much fun. Keep us upto date when we can start using HEM again.

Can any1 have a look at this aswell please >> http://forums.holdemmanager.com/manager-general/33825-where-can-i-install-hem.html#post162628

planeswalker
07-21-2010, 12:03 PM
Played few hundred hands today, and hud wasn't working properly. If u need hands just tell me how to?

iksmirp
07-21-2010, 01:07 PM
any ETA ? because it sucks for us europeans since, its already evening hours :( guess will have to wait till tomorrow; or play 2NL on stars :p

systema
07-21-2010, 02:08 PM
Rush HUD still works, but hands are not importing. Really, really hope that Rush HUD is properly supported when patch/new version is pushed out, because I've downgraded back to 1.10.06a due to problems with Rush in later versions.

(details: playing full ring 50NL Rush)

dw50cent
07-21-2010, 02:52 PM
me too. HuD is not working after the new updates... Lame !!!!!!!

5204salty
07-21-2010, 03:37 PM
Rush HUD still works, but hands are not importing. Really, really hope that Rush HUD is properly supported when patch/new version is pushed out, because I've downgraded back to 1.10.06a due to problems with Rush in later versions.

(details: playing full ring 50NL Rush)

+10000 Afraid I'm going to have to updarte every few days, import hands, and then downgrade back to 1.10.06a. Which is what I have to do everytime I want to backup my database. So annoying!!!

netsrak
07-22-2010, 05:23 AM
http://forums.holdemmanager.com/releases/30576-1-11-03-official-release.html

peterzon
11-08-2010, 05:07 AM
I have problem with my HUD on FTP. It works fine on cash games but it is not working on tourneys. Anyone knows what can be wrong?

netsrak
11-08-2010, 08:06 AM
Is your FTP client/Lobby in english language? You can change it under Options.

peterzon
11-09-2010, 09:37 AM
It worked out for me.

peterzon
12-08-2010, 07:41 PM
I have the same problem again. The HUD works on cash games but it doesnt work on tourneys. The HUD is shown on the table but there is no updates of the stats. Anyone know how to fix it?

netsrak
12-09-2010, 05:15 AM
Your FTP client is completely in english?

Please attach your holdemmanager.config file from C:\Program Files(X86)\RVG Software\Holdem Manager\Config folder (or something similar depending on your installation). It may be just called holdemmanager if you've extenstions turned off.

pokerq
12-09-2010, 05:11 PM
I love the idea of your software but after a frustrating 2 hour install process (Win7 and yes I read all the stickies etc.) and now I have it running the HUD just never appears on Full Tilt Poker.

I can't find a solution and I'm running the latest version so far as I'm aware. Any insight into why the HUD wouldn't show? (I tried a cash ring game 0.01/0.02 and a rush game with no luck).

Also is their rush format supported? The auto import doesn't seem to have imported any stats from that.

Thanks

Paper_Moon
12-09-2010, 06:11 PM
I'm really confused now, I tried creating a new database before I came here, now I dont know which version or database to run on Full Tilt. Did we get this sorted yet?

Paper_Moon
12-09-2010, 06:14 PM
btw my alias etc is correct anfd the table manager opens but doesnt display any stats or hud?

unirease
12-09-2010, 11:19 PM
same here

netsrak
12-10-2010, 05:31 AM
This thread is too confusing with all the different problems.

Everyone please check this and create your own thread with the answers if you need further help. There are no general FTP hud problems at the moment.

* Please try updating to the latest version 1.11.05d http://www.holdemmanager.com/Downloads/HmUpdate.exe

* Under Vista and Windows 7 make sure that holdemmanager.exe, hmhud.exe and dbcontrolpanel.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the holdemmanager.exe, dbcontrolpanel.exe and the hmhud.exe executable and select "Run as admin" from the popup menu under compatibilty.

* If that doesn't help, please check this and answer and post the questions FAQ - Hold'em Manager Poker Tracking Software :: My HUD Doesn't Work (http://faq.holdemmanager.com/questions/48/My+HUD+Doesn't+Work)