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Renseru
07-19-2010, 10:09 PM
Ok i'm pretty pissed that I pay for a program that I essentially have to tweak to get it working. I also am pissed that the last time I asked for help I was told to use google to find my answer. I realize forum mods/tech support may not get paid much but none-the-less I paid for this program. Enough with my rant.

I am running Windows 7 and I do not have any thing related to HEM on this PC besides multiple failed installs & reinstalls.


What is the problem specifically? This thread is 2 months old.

If you need to install sql, to a clean db:

Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

Under Vista and Windows 7 make sure UAC is disabled FAQ - Hold'em Manager Poker Tracking Software (http://www.holdemmanager.net/faq/afmmain.aspx?faqid=73) or else you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select "Run as admin" from the popup menu. Windows 7 you MUST set all the executables to always run as admin.

Turn off Windows Firewall for installing HM and PostgreSQL. Once you get those installed you can add exceptions to the firewall. If you have a 3rd party firewall, uninstall it completely before installing HM/SQL - Hold'Em Manager - Poker Tracking and Online Analysis Software (http://www.holdemmanager.net/faq/afm...aspx?faqid=171)

For reinstalling SQL to a new/empty DB, please follow these steps:

1) Uninstall PostgreSQL from the Windows Control Panel.
2) manually delete or rename the Program Files\Postgresql folders
3) run the command - start > programs > accessories > command prompt > right-click > run as administrator
PHP Code:
net user postgres /delete
4) reboot.
5) Install PostgreSQL 8.4, with your firewall uninstalled or turned off if windows firewall - http://www.enterprisedb.com/products...oad.do#windows

- The first link on UAC leads to faq not how to do blah in the UAC.

- When I run the installer as an admin(Even though my account already is) I get http://sphotos.ak.fbcdn.net/hphotos-ak-ash2/hs072.ash2/36951_1445718875543_1610305290_1069497_6611161_n.j pg I have to let it idle before I can click retry... for some reason...

- Then I get this error http://sphotos.ak.fbcdn.net/hphotos-ak-snc4/hs132.snc4/36951_1445718835542_1610305290_1069496_8181847_n.j pg



The secondary logon service is a standard windows service which is available on every windows computer. In the latest versions it is not started automatically. You need to start it via control panel > administrative tools > services. Starting it once should insure it works in the future also.

- I'm not finding administrative tools and therefore not finding the services location.

Edit: After my 4th attempt to fix this I've solved the problems. I'm leaving this up for mods to read to better help future customers.

I didn't find administrative tools until I changed the view settings in the control panel. While there I found the UAC settings so you might want to edit your stickies with those changes.