HUD doesnt work on stars and party anymore

[RealSnapshot]

Hey,

i reinstalled Holdem Manager a few days ago...newest beta...

Now the HUD doesnt appear anymore...the Handimport and database work fine but i cant get the HUD to start

Even read your HUD FAQ but couldnt solve the problem

thx in advance

[_Loki_]

Hi RealSnapshot

###
Do you mean you have worked all the way through this FAQ ?
If not please do so:
FAQ - Hold'em Manager Poker Tracking Software :: My HUD Doesn't Work (http://faq.holdemmanager.com/questions/48/My+HUD+Doesn%27t+Work)

###
If that doesn't fix it, then...

1] Please attach your holdemmanager.config file to this thread
It's located here: C:\Program Files\RVG Software\Holdem Manager\Config folder. It may be just called holdemmanager if youve extensions turned off

And...

2] Post your answers to all of these questions:




What version of Holdem Manager are you using [give the version number showing in your HM title bar - don't just say latest] ?
What poker site are you playing on and does the problem occur on more than one site?
Which type of game(s) are you playing? (NL, FL, Omaha, SnGs, MTT)
Have you clicked on the Start Auto Import button?
Often times, it is one setting or option that's not correct in your poker client. Please see our Detailed FAQs (http://faq.holdemmanager.com/questions/1/Information+About+Setting+Up+Poker+Clients) on configuring Holdem Manager to work with poker sites to make sure your poker site is saving Hand History files.
Check to see if the hand histories are showing up in the folder that you configured in HM to auto import from.
If you think the hands are importing the please go to the reports TAB, select your username and run a report with all filters off to confirm they have imported.
If the hand histories show up in the auto import folders, but they're not importing into the database, please create a new database and try importing some hands to test if it's a corrupt database. FAQ - Hold'em Manager Poker Tracking Software :: Create / Delete Database (http://faq.holdemmanager.com/questions/75/Create+%7B47%7D+Delete+Database)
Have you tried the Table Finder and did it work? FAQ - Hold'em Manager Poker Tracking Software :: Configuring Table Finder to Show HUD (http://faq.holdemmanager.com/questions/60/Configuring+Table+Finder+to+Show+HUD+)
If you open the hand history files, are they written in English?

###

[RealSnapshot]

Seems that TableManager isnt running after i started the auto import...but cant really get it to start via the faq

[netsrak]

Hud Options-> launch Hud with auto-import is active?
FAQ - Hold'em Manager Poker Tracking Software :: Launch HUD with Auto Import (http://faq.holdemmanager.com/categories/Learn+Hold%27em+Manager/Dropdown+Menus/HUD+Options/Launch+HUD+with+Auto+Import/)

You have defined the administrator rights for holdemmanager.exe, hmhud.exe und dbcontrolpanel.exe?

Please check your auto-import configuration - only valid folders defined?

The handhistory folders of your pokerclients are empty?

Does it work if you start hmhud.exe manually?

[RealSnapshot]

yes to all questions except the last one...when i start it manually nuthin happens

[RealSnapshot]

* What version of Holdem Manager are you using [give the version number showing in your HM title bar - don't just say latest] ?

1.11.02b

* What poker site are you playing on and does the problem occur on more than one site?

Pokerstars and Partypoker - same problem

* Which type of game(s) are you playing? (NL, FL, Omaha, SnGs, MTT)

NL Holdem

* Have you clicked on the Start Auto Import button?

yes
* Often times, it is one setting or option that's not correct in your poker client. Please see our Detailed FAQs on configuring Holdem Manager to work with poker sites to make sure your poker site is saving Hand History files.

HHs are saved correctly.

* Check to see if the hand histories are showing up in the folder that you configured in HM to auto import from.

Yes they do...HM Import works fine

* If you think the hands are importing the please go to the reports TAB, select your username and run a report with all filters off to confirm they have imported.

done...evrything fine
* If the hand histories show up in the auto import folders, but they're not importing into the database, please create a new database and try importing some hands to test if it's a corrupt database. FAQ - Hold'em Manager Poker Tracking Software :: Create / Delete Database

* Have you tried the Table Finder and did it work? FAQ - Hold'em Manager Poker Tracking Software :: Configuring Table Finder to Show HUD

how do i start table finder?

* If you open the hand history files, are they written in English?
they are in english

[RealSnapshot]

HoldemManager.config ... at uploaded.to - Free File Hosting, Free Image Hosting, Free Music Hosting, Free Video Hosting, ... (http://uploaded.to/file/beooeb)

holdem manager config

[netsrak]

That looks fine for me.
Please schedule a remote support session with our support. Email support@holdemmanager.net, with a link to this thread and your forum name, so we can setup a Teamviewer (http://www.holdemmanager.net/teamviewer) session.