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Tacto
07-19-2010, 09:28 AM
Does anyone know what is causing this, it is costing me a lot of money. I have shoved AK thinking I have KK at 100nl on occasions for 100bbs this is just not cool at all. Pokerstars doesn't seem to have any clue as ive emailed them about this for half a year now.......

I have had this issue on both my old and new computer, on different windows etc.

http://img231.imageshack.us/img231/6186/bugbugbugu.jpg
http://img21.imageshack.us/img21/9411/2424234234.jpg


Windows 7
Table Ninja
Hold 'Em Manger




Intel i7 860
4GB patriot memory
250 GTS Graphics card
24" Samsung T240












Please help me, even if you think this is not related to your software. Please...

_Loki_
07-19-2010, 11:53 AM
Hi Tacto - I am not an expert, so take what I write with a pinch of salt
It looks very difficult to play the way you do it with the seating & overlapping tables !!! :)

###
PREFERRED SEATING
I don't use TableNinja & I'm not familiar with the best or necessary settings for it, but...
Why are you are not using 'preferred seating' at PokerStars ?
Is that because you can't with TN or something ?

###
You don't actually say what your problem is !!!
I'm guessing you are talking about the Active Table graphic not refreshing properly - so that your cards are not redrawn & bits of tables are mixed together ?

1] Have you investigated dual monitors so that the tables do not cover each other ?
2] Go here: Drivers - Download NVIDIA Drivers (http://www.nvidia.com/Download/index.aspx?lang=en-us)
& use the second option 'Option 2: Automatically find drivers for my NVIDIA products' > click button marked 'GRAPHICS DRIVERS'
3] There is a good NVIDIA forum - it's worth posting there
4] You have Avatars enabled at PokerStars. I suppose that it would be better to not have Avatars & turn off animations too

###

Tacto
07-19-2010, 04:30 PM
Hey, thanks for your response.


I don't use the prefered seating option because the placement reminds me of the action and I remember the hands better that way when playing 24 tables. Also, if my cards were all on the same spot this problem would be exponentially greater as I would often get AA and shove 72 :P So this way I can see when it messes up. Duel monitors would kill my neck if I had to move and look everywhere all the time unfortunately. Thanks a lot for your reply though I appreciate it. I think my country(South Africa) has just had a lot of connectivity issues during the past months. It should get slightly better although never 100%. This problem is normal, but very very rare.


It seems the problem is actually with my internet connection most likely. I received this very good response from pokerstars:


__________________________________________________ _______________________

PokerStars Technical Support - Routing Problems Inbox X
Reply
PokerStarsSupport to me
show details 7:35 PM (2 hours ago)
Hello xxx,

Thank you for your patience, your email was escalated to the Technical
department due to the nature of your case.

After reviewing your case, your log files show that you have been
experiencing severe connection problems while playing at our tables.

Please note that the information is sent and received though the internet in
the form of packets of information. When you are experiencing an unstable
connection you are actually losing some of these packets. In this case it
seems you are losing the packets of information that contained the betting
options sent by our server.

The Network Status Report (NSR) you provided verifies this issue existed
with your connection. This report runs a ping trace to various websites
around the world to test your connection in general.

Please allow us a moment to break down that report and demonstrate. The set
of traces listed below are ran to Manx Telecom (IOM), Cambridge (UK),
Australia, US West and East coasts and Yahoo Servers in Washington (US).
None of these servers belong to PokerStars nor are they related to your
connection to our servers. We use these sites to test your overall
connection and path of data communication. We have only included small
snippets of each trace and you may review the file you sent to review the
entire path.

[2010/07/06 13:27:40]
Host 87.248.113.14
[ 87.248.113.14], Error - Status 6 , Lost=4
1 --- [ 10.0.0.2], Pings=6 , Quality=100 , Lost=0
2 --- [ 165.145.48.1], Pings=5 , Quality=100 , Lost=0
3 --- [ 196.43.21.134], Pings=5 , Quality=100 , Lost=0
(...)

Host 128.103.60.28
[ 128.103.60.28], Error - Status 6 , Lost=4
1 --- [ 10.0.0.2], Pings=4 , Quality=60 , Lost=1
2 --- [ 165.145.48.1], Pings=5 , Quality=100 , Lost=0
3 --- [ 196.43.21.134], Pings=5 , Quality=100 , Lost=0
(...)

Host 169.232.56.224
[ 169.232.56.224], Pings=5 , Quality=100 , Lost=0
1 --- [ 10.0.0.2], Pings=4 , Quality=60 , Lost=1
2 --- [ 165.145.48.1], Pings=5 , Quality=100 , Lost=0
3 --- [ 196.43.21.134], Pings=5 , Quality=100 , Lost=0
(...)

Host 128.250.6.182
[ 128.250.6.182], Error - Status 6 , Lost=4
1 --- [ 10.0.0.2], Pings=4 , Quality=60 , Lost=1
2 --- [ 165.145.48.1], Pings=6 , Quality=100 , Lost=0
3 --- [ 196.43.21.134], Pings=5 , Quality=100 , Lost=0
(...)

Host 131.111.8.46
[ 131.111.8.46], Pings=5 , Quality=100 , Lost=0
1 --- [ 10.0.0.2], Pings=4 , Quality=60 , Lost=1
2 --- [ 165.145.48.1], Pings=6 , Quality=100 , Lost=0
3 --- [ 196.43.21.134], Pings=5 , Quality=100 , Lost=0
(...)

Host 80.65.254.253
[ 80.65.254.253], Pings=5 , Quality=100 , Lost=0
1 --- [ 10.0.0.2], Pings=4 , Quality=60 , Lost=1
2 --- [ 165.145.48.1], Pings=5 , Quality=100 , Lost=0
3 --- [ 196.43.21.134], Pings=5 , Quality=100 , Lost=0
(...)

As you can see the traces fail starting at hop #1 for almost all sites traced.

First, it is important to understand how the Internet works. When data flows
from your computer to a remote site and vice versa, it is "routed", hence
the use of routers throughout the Internet. Each router will have several
connections and when it receives data it will choose where to send that data
based upon what it knows. Each router only knows how to reach a few specific
IP addresses, and has a "default gateway" for everyone else. Data will hop
through many routers, from 8 to 30 or more on its journey.

The complexities of routing tables are beyond the scope of what we can
explain in a short description, but there are a few basic truisms that are
easy to explain:

1. Data from you to our server does not necessarily take the same path as
data from our server back to you.
2. Today's data may not take the same path to reach its destination as
yesterday's identical connection. Routing tables change dynamically
depending on many factors.
3. Data from you to a server in a particular city may take a completely
different route than data to another server in that same city, it depends on
which ISPs the two servers use.

In short, this all boils down to one single, immutable fact: The Internet is
inherently less reliable than any other utility such as a phone company,
electric company, etc. Outages happen somewhere on the Internet each and
every minute as routers are shut down, restarted, and fail. Data is routed
around such outages as best it can be, but sometimes this takes time.

The NSR demonstrates there was a routing issue, outside our control, that
caused your data to be sent through a poor connection. This affected
PokerStars, located in the United Kingdom, and other sites around the world.
But may not have affected other sites who might locate their servers
elsewhere such as Gibraltar or Kahnawake, Quebec. That is why that
particular routing anomaly affected PokerStars but not others.

Can this happen to others? Absolutely! It can, and it does. Our servers used
to be located in Kahnawake, Quebec, and this happened to our customers there
as well. It also happens to PartyPoker (in Gibraltar), Full Tilt and to
others located around the world. That is the nature of the Internet, as
explained above.

So, will it happen again? We are sad to say, yes it will. It will happen to
you again at some point, no matter where you choose to play. Any site that
guarantees you 100% uninterrupted access is providing false information. In
the Internet industry, there is a "slang phrase" used by network
administrators called "five nines". It means that a respectable goal is
uptime of 99.999% of the time. We are pleased to say that, aside from a
monthly scheduled downtime for the deployment of new versions of the
PokerStars server, we indeed exceed "five nines" uptime for our own internal
network.

It is important to remember, however, that even if a site manages their own
"five nines" for their hardware and connection to the Internet, the
customers are at the mercy of the uptime of every single router along the
way from the customer to the server. As mentioned above, that can be 30 or
more routers, some of whom will have monstrously poorer track records. It
can also be a different set of routers depending on overall traffic shaping
anywhere along the path from you to the server. PokerStars has absolutely no
control over those networks, though we have spent a great deal of time and
money researching the up-times and stability of our own ISP providers to
minimize "out of network" down time.

In the end, the simple truth is that no site, not even PokerStars can assume
responsibility for the stability of every router in the world. Outages are
going to happen, a small few in our own network but the vast majority
outside our control. The same is true of other sites. We can and do assume
responsibility for our own network, but most disconnects from games are
caused by factors beyond our or any site's control.

We hope this helps to explain exactly what happened. Unfortunately you will
need to contact your ISP and provide them with the above information to
hopefully resolve this issue and stabilize your connection.

Please let us know any time we may be of further assistance.

Best Regards,

Mariana
PokerStars Technical Specialist

B-Money
07-19-2010, 04:55 PM
Interesting. Keep us posted.

If this happens again I'd close down Table Ninja first to rule that out. Next thing I would do is close Holdem Manager. Do any combination of those things to see if either program is causing the problem.

If closing either TN or HM fixes the problem instantly when you close them, let us know and we'll investigate further.

-B

B-Money
07-19-2010, 04:57 PM
I just read this again.
"I have had this issue on both my old and new computer, on different windows etc. "

Ya for Stars on their great support. I'm guessing Stars is on the right track to solving this for you.

-B