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RC-Cubed
10-03-2012, 01:56 AM
I am having issues on both Aced and Carbon poker sites. It seems like it is importing the files as I can see them move, but I cannot view them in the hold'em manager and I cannot get the HUD to display. Any fixes out there?

Patvs
10-03-2012, 02:57 AM
Try updating to: http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.12.11_10Sep2012.exe

RC-Cubed
10-03-2012, 11:33 AM
I tried this update and it didn't provide me any of the data. One other thing since I play on both Merge sites I have two different names and I can't find the name on the more recent site either. My last updated info is all the way back in April / May and I've played all summer mostly Omaha so I didn't use HEM, but I have played Hold em too.

fozzy71
10-03-2012, 08:13 PM
I tried this update and it didn't provide me any of the data. One other thing since I play on both Merge sites I have two different names and I can't find the name on the more recent site either. My last updated info is all the way back in April / May and I've played all summer mostly Omaha so I didn't use HEM, but I have played Hold em too.

If you don't see the new screen name in the reports then it is likely not importing the new hands. You need to make sure your client is saving the hands and make sure HM1 is configured to auto import those files.

Make sure the client is setup properly - http://faq.holdemmanager.com/questions/325/Merge+Network+Setup

*If that doesn't help, please answer these questions - http://faq.holdemmanager.com/questions/48/MyHUDDoesn'tWork

Please email the answers, with a link to this thread and your forum name, to support@holdemmanager.com

RC-Cubed
10-04-2012, 12:14 AM
I have set up the auto import I see it say "importing XX new files" it moves them out of my poker folder into my HEM designated folder. However I do not see them show up in the Hold em manager. It was working with aced.com previously as that is where the data was. I did not change any settings and I have tried it on Carbon and then went back to aced to try it and I don't see any new data showing up under my old name or the new name on Carbon. I am running the version suggested above. I have tried NL cash and sng and MTT. I cannot see the data and the HUD does not work either.

Patvs
10-04-2012, 01:08 AM
Try reimporting your hands into a new database: Options--> Database Management--> Connect--> Create New Database--> (set it as default)--> Start HoldemManager

RC-Cubed
10-04-2012, 01:50 AM
Nevermind I'm not sure what happened, but somehow it started working today on a MTT and the HUD came up and everything. Thanks for the help!

fozzy71
10-04-2012, 02:54 PM
Thank you for letting us know you managed to solved your problems.