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Lukelegend91
07-18-2010, 01:51 PM
Hi,

I got a problem with pokerstars when i run HM(+ importing) at the same time. About every 10-20 seconds pokerstars is stuck for 1-2 seconds. I don't have these problems when I close HM.
This week I completely re-installed my laptop with windows 7(I used to have vista), so I think the problem is caused by windows 7.

What can I do to fix it?


PS:

All the things in the following topic are set correctly at my laptop:

http://forums.holdemmanager.com/manager-general/21121-windows-7-holdem-manager.html

I got version 1.11.02b.

Thanks in advance.

netsrak
07-19-2010, 03:30 AM
We need some more details about your system: please check this and answer and post the questions FAQ - Hold'em Manager Poker Tracking Software :: My HUD Doesn't Work (http://faq.holdemmanager.com/questions/48/My+HUD+Doesn't+Work)

csoda
07-19-2010, 07:50 AM
missed

Lukelegend91
07-19-2010, 02:39 PM
Do you mean these questions?

1. What version of Holdem Manager are you using?
1.11.02b

2. What poker site are you playing on and does the problem occur on more than one site?
I only played at pokerstars last week. I haven't installed any other sites.

3. Which type of game(s) are you playing? (NL, FL, Omaha, SnGs, MTT)
It occurs at sng's(2.20 180, 1$hyperturbo's) and NL cashgames( 0.05/0.10)

4. Have you clicked on the Start Auto Import button?
Yes

5. Often times, it is one setting or option that's not correct in your poker client. Please see our Detailed FAQs on configuring Holdem Manager to work with poker sites to make sure your poker site is saving Hand History files.
Importing hands works fine

6. Check to see if the hand histories are showing up in the folder that you configured in HM to auto import from.
Auto import works fine

7. If you think the hands are importing the please go to the reports TAB, select your username and run a report with all filters off to confirm they have imported.
They are imported

8. If the hand histories show up in the auto import folders, but they're not importing into the database, please create a new database and try importing some hands to test if it's a corrupt database. FAQ - Hold'em Manager Poker Tracking Software :: Create / Delete Database (http://faq.holdemmanager.com/questions/75/Create+%7B47%7D+Delete+Database)
Import works fine


9. Have you tried the Table Finder and did it work? FAQ - Hold'em Manager Poker Tracking Software :: Configuring Table Finder to Show HUD (http://faq.holdemmanager.com/questions/60/Configuring+Table+Finder+to+Show+HUD+)
HM finds all tables by itself

10. If you open the hand history files, are they written in English?
yes

11. Please attach your holdemmanager.config file from C:\Program Files\RVG Software\Holdem Manager\Config folder. It may be just called holdemmanager if youve extenstions turned off.
Attached it to this post.

Lukelegend91
07-19-2010, 03:24 PM
I just tested on full tilt. Same problem...

netsrak
07-20-2010, 03:29 AM
Please try to disable prefetch and live-tracking for both sites.

Move the opacity slider in the Hud configuration to max and check our performance tips: FAQ - Hold'em Manager Poker Tracking Software :: Holdem Manager Performance & Speed Tweaks (http://faq.holdemmanager.com/questions/373/Holdem+Manager+Performance+%26+Speed+Tweaks)

Lukelegend91
07-21-2010, 01:31 PM
Doesn't fix the problem :(

csoda
07-21-2010, 01:43 PM
I do the list in above link.
And removed all other directories from export list.
The the hud started.

Lukelegend91
07-21-2010, 02:17 PM
I do the list in above link.
And removed all other directories from export list.
The the hud started.


???

csoda
07-21-2010, 02:21 PM
The performance tools. Try it.

Lukelegend91
07-21-2010, 02:23 PM
The performance tools. Try it.

Did that allready, didn't work for me. As you could read is my hud working fine, but it causes pokerstars to be stuck for a few secs.

netsrak
07-22-2010, 04:06 AM
Not sure what else can cause this.
Can you please try to create a new empty database and play some hands with this - does it make a difference?

If that still doesn't work i think we need to have a look at your system:
Please schedule a remote support session with our support. Email support@holdemmanager.net, with a link to this thread and your forum name, so we can setup a Teamviewer (http://www.holdemmanager.net/teamviewer) session.

Lukelegend91
07-22-2010, 02:28 PM
Thanks, ill try to create a new database.