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Imarlo
07-15-2010, 04:02 AM
Hi, In first place sorry if my english isn't correct. I have several problems with Holdem manager and I don't know what to do, because I have read the faq of HM, but I can't find the solution. These are the problems I have:

1- I do a session of three or four hours in 21 tables and apparently all is well (when I click on my nick in the layout of the HUD are perfectly gains that led throughout the session) but when I finish the session and I go to 'reports', appears that I've played two or three hands. What strange is that while I'm playing, HUD shows well my profit but in reports no.

2- Before I had players with 10k or 12k hands, but now I only have 600, or 1.5k or 2k hands.

3- While I'm playing a session, In some players (three or four per table) appears to me inconsistent data and doesn't collect its statistics as during the entire session mark they have 0 hands, or 9, or 12... and the data don't match because one can't have a VPIP of 0 and a raise cb of 15.

Example: a player that I played a long session with him mark me:
A hand / VPIP 0 / PFR 0 / Agg 9 / / raise CB 29 / etc ... and some data not appears.
Link to example: http://www.hiboox.es/go/imagenes/informa...5106fa.bmp.html



Thanks in advance for the answers.

_Loki_
07-15-2010, 04:35 AM
ˇHola Imarlo

Please open HM & check what version of HM is written there. Update to current release if it's old

What site ?
What game ? Cash ?

###
Your main problem might be just to do with filters in HM so try this FAQ:
http://faq.holdemmanager.com/questions/371/Missing+Hands+or+Inaccurate+Reports

###
The HUD I'm not sure about because I cannot see the picture. In the Link I see this:
Error - La página no se encuentra. La página que buscas no existe [Error: Page not found]

Does VPIP say '0' or does it say '-' ? If it's '-' it could be minimum samples for example
http://faq.holdemmanager.com/questions/203/Stats+-+Tab+1

Or it could be Additional HUD filters
http://faq.holdemmanager.com/questions/210/Additional+HUD+Filters

###

Imarlo
07-17-2010, 05:49 AM
Hi, I've got the last version (I downloaded it wednesday) and I play NL100FR Pokerstars.

I just checked all my HM filters and they are perfect.
_____________

In VPIP appears 0, not '-', and in other data appears '-'.
_____________
Additional filters are OK.

morny
07-17-2010, 06:25 PM
What version of HM are you using? Please install the latest version: http://www.holdemmanager.com/downloads/HmBetaUpdate.exe and if the problem persists go to C:/Program Files/RVGSoftware/HoldemManager/Config folder and make a backup of prefs.xml and then close Holdem Manager and delete the original prefs.xml and restart HM and it should create a new default prefs.xml file, please test with that version and see if the problem persists?

Imarlo
07-20-2010, 06:14 AM
1) I've got the last version and doesn't work.

2) I've got two 'prefs.xml' files, which should delete?

3) I sent a message to support@holdemmanager.net describing the same problems here and they advised me to Vacuum/Analyse my database. The problem is that I'm doing this for 3 days and I must be in front of the computer to click [OK] each 5 or 10 minutes. This is normal?
As a conclusion, the last sentence that appears before clicking [OK] is always this:

ERROR: index "playervsplayer_idx2" contains unexpected zero page at block 0
HINT: Please REINDEX it.

Thanks.

netsrak
07-20-2010, 06:58 AM
This means that your database is damaged.

The only thing you can try is a reindex of your database via pgadminIII
but if that gives errors too you need to create a new database and reimport your hands.

Imarlo
07-20-2010, 01:47 PM
Thank you very much everybody, I've created a new database and all is resolved. Thanks!