BlueScreen

[stabec]

I bought a new computer a couple of months ago and my computer has been BlueScreening whilst playing with Holdem Manager (I am pretty sure it is only whilst using HM but I don't use the computer for much else.)

I initially thought it was due faulty memory but the tests I ran whilst on call to support said that this was not the case. Anyhow, I reinstalled windows 7 and continued to have the problem.

I then realised there was issues with Kaspersky and HM, so I removed that from my computer and replaced it with AVG but to no avail.

Please help me

[The Minder]

BSOD's normally occur as a result of hardware problems. Make sure you keep pen/paper handy and the next time(s) the BSOD hits make a note of the error codes and text listed in the middle of the screen. You can then google this to try and track down the problem.

[stabec]

It rarely holds the screen for more than a few seconds. I do receive a message on reboot saying Windows recovered from an unexpected shutdown. The details have been different, this was the last report:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 4e
BCP1: 0000000000000099
BCP2: 000000000017F7E5
BCP3: 0000000000000002
BCP4: 00000000001837E4
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\071410-18860-01.dmp
C:\Users\Tony\AppData\Local\Temp\WER-26722-0.sysdata.xml

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[Veteran68]

You should disable auto-reboot on crash so that you have a chance to read the BSOD and copy down any info. Go into System properties and on the Advanced tab -> Startup and Recovery -> deselect the "Automatically restart" checkbox. Then it will stop on the BSOD and wait for you to reboot.

[morny]

I dont have the expertise to decipher what that means, i actually get the blue screen of death myself occasionally and im just too lazy to track down the problem however as Minder said its usually hardware related

Heres a thread to get you started but theres tons of similar posts throughout the web
http://forums.overclockers.com.au/showthread.php?t=665971

[The Minder]

The errors you list are 'post event' and thus not really helpful.

As Veteran said, disable auto restart (smart idea to always have this disabled anyway) so that you get a chance to see the BSOD error msgs. Even so, you won't get long to look at the error, about 3-5 seconds iirc so it might take a couple of hits b4 you get enuff data to go searching.

At a rough guess I'd say the fault lies in your graphics card or the mobo video sub-section.

[The Minder]

... i actually get the blue screen of death myself occasionally and im just too lazy to ...

Get yourself a pen and paper ..... :D

[_Loki_]

###
I've used BlueScreenView on my XP & it saves a lot of messing about
It's Win7 compatible

###
I THINK you need to check that you haven't made your paging file 0 on your HDD or you don't get log files ?? (but I'm not absolutely sure) - check the Performance section of the Advanced system properties

###
To disable reboot on blue screen of death & to enable the small memory dump file: win7 I suppose is different from the below, but not THAT different

Control Panel > System > Advanced Tab > 'Startup and Recovery' section > click on Settings >

** Under 'System Failure' section uncheck 'Automatically Restart' > 'OK'
** under 'Startup and Recovery' in the Write debugging information list, click Small memory dump (64k)

###
Download this BlueScreenView 1.27 from NirSoft Freeware:
Blue screen of death (STOP error) information in dump files. (http://www.nirsoft.net/utils/blue_screen_view.html)
[Use the link near the bottom of the page that's named "Download BlueScreenView with full install/uninstall support"]

###
THIS IS WHAT IT DOES:
** Autoscans your current minidump folder and displays the list of all crash dumps, including crash dump date/time and crash details
** Allows you to view a blue screen which is very similar to the one that Windows displayed during the crash !!
** Enumerates the memory addresses inside the stack of the crash, and find all drivers/modules that might be involved in the crash
** Allows you to work with another instance of Windows, simply by choosing the right minidump folder (In Advanced Options).
** Locate the drivers appeared in the crash dump, and extract their version resource information, including product name, file version, company, and file description

[stabec]

Thanks for the replies. I have disabled auto-reboot on crash and will try and make a record of the screen on next crash.

I have downloaded BlueScreenView but I don't really know what I am looking at. There are 5 Dump Files, 4 of which are caused by Driver ntoskrnl.exe.

Your help really is appreciated.

[_Loki_]

If you go back to the BlueScreenView page & give it a good read you'll see you don't have to note down what it says on the screen in a BSOD because BlueScreenView allows you to view a blue screen after the event which is very similar to the one that Windows displayed during the crash

[stabec]

Sorry, I am a bit out of my depth here, is this the information?

071410-18860-01.dmp 14/07/2010 19:10:41 PFN_LIST_CORRUPT 0x0000004e 00000000`00000099 00000000`0017f7e5 00000000`00000002 00000000`001837e4 ntoskrnl.exe ntoskrnl.exe+70600 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7600.16539 (win7_gdr.100226-1909) x64 C:\Windows\Minidump\071410-18860-01.dmp 4 15 7600

[The Minder]

PFN_LIST_CORRUPT: is looking for a pagefile setting (memory) and
ntoskrnl.exe: is a kernel element whose job is, in part, to manage memory.

Looks like you have one or more bad memory sticks in your computer. Your local computer geek kid should be able to replace them for you, or take the puter to a local mom and pop puter store.

[_Loki_]

###
See the bottom section about how to run the "Windows Memory Diagnostics Tool" manually
Diagnosing memory problems on your computer (http://windows.microsoft.com/en-US/windows7/Diagnosing-memory-problems-on-your-computer)

###
If it indicates a problem then download the "Crucial System Scanner" from here:
Memory upgrades from Crucial.com - About Crucial:Media Toolbox (http://crucial.cn/systemscanner/)
It automatically analyzes your computer memory information and suggests an upgrade that's guaranteed compatible
I've used this to be sure I was getting the right memory & I bought the memory from Crucial as well because they were the cheapest of the suppliers I found with a good reputation
Also Crucial have pages with thorough instructions on how to install
Can't go wrong :)

###

[stabec]

I ran the test, no memory errors were detected.

I posted a thread here (http://windows7forums.com/windows-7-support/45845-bsod-problem.html#post161161) so will try the advice there. Thanks for trying to help.