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Namg
09-25-2012, 07:40 AM
Whenever i try to import (hands or a HUD) the HM immediately crashes

http://i.imgur.com/tYoY9.png

Patvs
09-25-2012, 07:21 PM
Which Operating System, Firewall, and Anti-Virus are you using?

Please update to the latest beta - http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.12.11_10Sep2012.exe

For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab.

Add exceptions to the windows firewall for holdemmanager.exe and hmhud.exe, even if the firewall is turned off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily.

Make sure your video card drivers and windows auto updates are fully updated. Run a manual Windows Update and install all updates, including all .net framework updates./

Turn off User Account Control: How to Disable and Turn Off UAC in Windows 7 « My Digital Life (http://www.mydigitallife.info/2008/12/30/how-to-disable-and-turn-off-uac-in-windows-7/)

Namg
09-25-2012, 09:03 PM
Im using W7 64bits, no firewall and Avira antivir. I had those .exes in administrator. I had the latest version of HM1, then i tried the .10b (same problem) and then i have the .11 again, still the same problem.

I also have UAC off.

Patvs
09-25-2012, 10:12 PM
Try reimporting your hands into a new empty database: Options--> Database Management--> Connect--> Create New Database--> (set it as default)--> Start HoldemManager

Namg
09-26-2012, 07:16 AM
Tried it, same problem.

Namg
09-26-2012, 07:58 AM
When i try to update the HM version, i got an error, unable to replace:

Blitz.dll
HMImport.exe
Mono.Security.dll
Npgsql.dll

Namg
09-26-2012, 08:08 AM
When i try to update the HM version, i got an error, unable to replace:

Blitz.dll
HMImport.exe
Mono.Security.dll
Npgsql.dll

I fixed this, but nothing changed.

Patvs
09-26-2012, 07:58 PM
Please schedule a remote support session with our support. Email support@holdemmanager.net, with a link to this thread and your forum name, so we can setup a Teamviewer (http://www.holdemmanager.net/teamviewer) session.