PDA

View Full Version : Just switched from FT to Betfair - Help!



Coluk50
07-13-2010, 02:30 PM
Hi,

I've been using HEM on FT for over a year and have just signed up with Betfair. It's obviously been some time since I set it up for FT so can't remember where I'm going wrong.

I've set up for Betfair as per the HEM guide but I'm not getting anything. Can you run me through it please?

Thanks

morny
07-13-2010, 10:30 PM
Please see this FAQ FAQ - Hold'em Manager Poker Tracking Software :: My HUD Doesn't Work (http://faq.holdemmanager.com/questions/48/My+HUD+Doesn't+Work) and answer any questions that apply to you so we can narrow down what the issue is

Coluk50
07-14-2010, 04:01 PM
Sorry, I've been through this and I'm totally lost

morny
07-14-2010, 08:52 PM
Please answer whatever questions you understand, any questions your unsure on just ask and ill explain it in detail



What version of Holdem Manager are you using?

What poker site are you playing on and does the problem occur on more than one site?

Which type of game(s) are you playing? (NL, FL, Omaha, SnGs, MTT)
Have you clicked on the Start Auto Import button?

Often times, it is one setting or option that's not correct in your poker client. Please see our Detailed FAQs on configuring Holdem Manager to work with poker sites to make sure your poker site is saving Hand History files.

Check to see if the hand histories are showing up in the folder that you configured in HM to auto import from.
If you think the hands are importing the please go to the reports TAB, select your username and run a report with all filters off to confirm they have imported.

If the hand histories show up in the auto import folders, but they're not importing into the database, please create a new database and try importing some hands to test if it's a corrupt database. FAQ - Hold'em Manager Poker Tracking Software :: Create / Delete Database (http://faq.holdemmanager.com/questions/75/Create+%7B47%7D+Delete+Database)

Have you tried the Table Finder and did it work? FAQ - Hold'em Manager Poker Tracking Software :: Configuring Table Finder to Show HUD (http://faq.holdemmanager.com/questions/60/Configuring+Table+Finder+to+Show+HUD+)

If you open the hand history files, are they written in English?

Please attach your holdemmanager.config file from C:\Program Files\RVG Software\Holdem Manager\Config folder. It may be just called holdemmanager if youve extenstions turned off.

Coluk50
07-15-2010, 02:01 PM
Morny,

Yes, I read all that and I'm lost as to what any of it means.

I was in Full tilt and HM was working fine. I've now switched to playing Holdem cash and SnG's on Betfair but can't see to import. I really don't understand the terminology on the FAQ's, can I book a teamviewer session?

Thanks

morny
07-15-2010, 08:15 PM
Ok, if we cant figure it out via this thread there will be no problems to setup a teamviewer session but it sounds like you just didnt setup your auto import folder which you should be able to fix quite easily

Follow this FAQ to make sure betfair is saving hand histories
FAQ - Hold'em Manager Poker Tracking Software :: Betfair Poker Setup (http://faq.holdemmanager.com/questions/17/Betfair+Poker+Setup)

once you tick the hand history box youll see the location its storing the hand histories, all you need to do is tell HM that location and it should work then FAQ - Hold'em Manager Poker Tracking Software :: Setting Up Auto Import Folders (http://faq.holdemmanager.com/questions/274/Setting+Up+Auto+Import+Folders)

Coluk50
07-17-2010, 02:47 AM
My HH is checked on betfair and it gives the location of where HH should be stored on my comp. I go to that file on my comp but it's empty and not importing onto HEM.

Please don't keep directing me to FAQ's, I've already said I've been through these.

morny
07-17-2010, 06:23 PM
Hi, maybe we can do a teamviewer session to troubleshoot the problem, please email me with a suitable time to do the session and also the timezone your in.

Thanks
Morny
support@holdemmanager.com

Coluk50
07-18-2010, 03:05 PM
Morny,

I emailed this morning. If your not available tonight, most nights after 2015hrs (BST - England) is fine, tomorrow?

Thanks

Coluk50
07-19-2010, 12:32 PM
Morny,

No reply yet but for some reason Patrick has emailed me starting this troubleshooting process all over again. Can you please contact re a Teamviewer.

netsrak
07-20-2010, 03:45 AM
Didn't you add a link to this thread to your mail? Pat doesn't know about the conversation in this thread. So just reply to his mail and ask him to forward it to Morny or let him do the TV session.