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hangson
07-12-2010, 06:02 PM
I have been using HEM and playing on pokerstars for several months.
Everything works fine until yesterday.

Hands are imported and table manager is running but there are errors when the hands being imported and HUD stats don't appear on the table.

I am using version 1.1102b

Can someone please help thx.

_Loki_
07-12-2010, 08:24 PM
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Please check out this FAQ & work through it to see if it fixes your problem:
FAQ - Hold'em Manager Poker Tracking Software :: My HUD Doesn't Work (http://faq.holdemmanager.com/questions/48/My+HUD+Doesn%27t+Work)

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If the fixes don't work please answer all these standard questions:



What version of Holdem Manager are you using?
What poker site are you playing on and does the problem occur on more than one site?
Which type of game(s) are you playing? (NL, FL, Omaha, SnGs, MTT)
Have you clicked on the Start Auto Import button?
Often times, it is one setting or option that's not correct in your poker client. Please see our Detailed FAQs (http://faq.holdemmanager.com/questions/1/Information+About+Setting+Up+Poker+Clients) on configuring Holdem Manager to work with poker sites to make sure your poker site is saving Hand History files.
Check to see if the hand histories are showing up in the folder that you configured in HM to auto import from.
If you think the hands are importing the please go to the reports TAB, select your username and run a report with all filters off to confirm they have imported.
If the hand histories show up in the auto import folders, but they're not importing into the database, please create a new database and try importing some hands to test if it's a corrupt database. FAQ - Hold'em Manager Poker Tracking Software :: Create / Delete Database (http://faq.holdemmanager.com/questions/75/Create+%7B47%7D+Delete+Database)
Have you tried the Table Finder and did it work? FAQ - Hold'em Manager Poker Tracking Software :: Configuring Table Finder to Show HUD (http://faq.holdemmanager.com/questions/60/Configuring+Table+Finder+to+Show+HUD+)
If you open the hand history files, are they written in English?
Please attach your holdemmanager.config file from C:\Program Files\RVG Software\Holdem Manager\Config folder. It may be just called holdemmanager if youve extensions turned off

hangson
07-13-2010, 11:11 AM
Thanks.

I have checked the FAQ but it still doesn't help and I have sent an email to the support.