HEM not importing notes.

[stry67]

Why is HEM sometimes importing player notes from PS notes file but not always? This is a very annoying problem.

[morny]

Next time you have a problem please email the stars notes file to support@holdemmanager.net and also link to this thread and well look into this

[LotteryGuy]

One likely reason for this problem is a bug in PokerStars software and Unicode encoding. Player notes with characters encoded with two or more bytes are corrupted by PokerStars client.

My friend noticed this bug some months ago, I don't know if it still is there.

[stry67]

Next time you have a problem please email the stars notes file to support@holdemmanager.net and also link to this thread and well look into this

I have this problem every time I try importing. A email and the file has been sent to support.

[stry67]

Next time you have a problem please email the stars notes file to support@holdemmanager.net and also link to this thread and well look into this

still waiting for resolution on this

[netsrak]

Our developers are aware of it and will look into this.

[stry67]

So is this gonna be fixed or is it being ignored? I guess that request for me to send the notes file was just chaff huh?

[netsrak]

Its not something we can fix within a few days. Its still an open issue which needs to be checked.

[stry67]

and the status is?

[netsrak]

Please pm me the email address you used for contacting support and i can try to find it out.

[stry67]

still waiting...

[stry67]

another bump for same

[fabio]

Hi,

it's on our to-do list. With PokerStars latest update they changed the format again. Please send me your note file to fabio@holdemmanager.net and I'll take care of it.