View Full Version : HEM not importing notes.
stry67
07-11-2010, 07:11 PM
Why is HEM sometimes importing player notes from PS notes file but not always? This is a very annoying problem.
morny
07-12-2010, 12:35 AM
Next time you have a problem please email the stars notes file to support@holdemmanager.net and also link to this thread and well look into this
LotteryGuy
07-12-2010, 03:32 AM
One likely reason for this problem is a bug in PokerStars software and Unicode encoding. Player notes with characters encoded with two or more bytes are corrupted by PokerStars client.
My friend noticed this bug some months ago, I don't know if it still is there.
stry67
07-15-2010, 10:17 PM
Next time you have a problem please email the stars notes file to support@holdemmanager.net and also link to this thread and well look into this
I have this problem every time I try importing. A email and the file has been sent to support.
stry67
07-19-2010, 04:44 PM
Next time you have a problem please email the stars notes file to support@holdemmanager.net and also link to this thread and well look into this
still waiting for resolution on this
netsrak
07-20-2010, 03:43 AM
Our developers are aware of it and will look into this.
stry67
07-25-2010, 12:06 AM
So is this gonna be fixed or is it being ignored? I guess that request for me to send the notes file was just chaff huh?
netsrak
07-25-2010, 07:23 AM
Its not something we can fix within a few days. Its still an open issue which needs to be checked.
stry67
08-01-2010, 11:03 PM
and the status is?
netsrak
08-02-2010, 03:42 AM
Please pm me the email address you used for contacting support and i can try to find it out.
stry67
08-16-2010, 04:30 PM
still waiting...
stry67
09-08-2010, 10:50 AM
another bump for same
fabio
09-09-2010, 05:42 AM
Hi,
it's on our to-do list. With PokerStars latest update they changed the format again. Please send me your note file to fabio@holdemmanager.net and I'll take care of it.
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