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lex365
07-11-2010, 12:35 PM
HEM crashed today and upon restart it will not allow me to open the tourney results icon. Everything else appears to work ok but as soon as I click on results the program freeze crashes, becomes unresponsive and shuts down.

This happened about a year ago and and required support to fix it. I have tried updating to the latest version but this also has problems. About 6 files cannot be installed for whatever reason.

Help would be appreciated :-)

(I have moves this from releases section as i posted in the wrong bit)

morny
07-12-2010, 12:23 AM
Hi, maybe we can do a teamviewer session to troubleshoot the problem, please email me with a suitable time to do the session and also the timezone your in.

Thanks
Morny
support@holdemmanager.com

lex365
07-12-2010, 08:44 PM
Thanks Morny.

Tried emailing about 12 hours ago but as yet no reply. Problem is still persisting today but HEM is still functional for now. Hopefully what ever problem it is we can sort out soon.

Thanks