View Full Version : HM2 / Table scanner not working
pakofis
09-21-2012, 07:58 PM
Hello,
I installed the trial version of HM2 a few days ago on a virtual machine.
I checked windows update: done
All framework installed.
When I start HM2, all seems ok (now, I have 29 days left) but when I click on the "tablescanner" tab, I have a message saying my trial period is over: 0 days (see screenshots below):
Starting HM2: Droplr • Screenshot 2012-09-21 at 19.54.31.png (http://d.pr/i/RvbI)
Choosing Table scanner in HM2: Droplr • Screenshot 2012-09-21 at 19.56.29.png (http://d.pr/i/lIyV)
I removed postgres 8.4 and installed a previous version.
I uninstalled HM2 and reinstalled it many times + updates.
I tried to install HM1+update: that's ok, table scanner is available for 15 days but my poker room (Winamax.fr) is only available on HM2.
I don't know what to do, I hesitate to buy HM2 because of this issue.
Can you help me to figure it out ? Thank you in advance for your help
fozzy71
09-22-2012, 06:26 PM
I am sorry for the problems. This is something that has started happening recently for trial users and we are trying to find the cause/solution.
Please enable the Settings > Feature Logging: [x] HMApps and [x] Licensing.
Then please reproduce the problem and email your log.txt file - http://hm2faq.holdemmanager.com/questions/1921/How+Do+I+Send+a+Log+File+to+Holdem+Manager+Support %3F
Please zip and email the log, with a link to this thread and your forum name, to fozzy@holdemmanager.com from the email address you setup your holdemmanager.com account and I will issue you a temporary HM2 code for 30 days and you should then hopefully be able to use the free trial scanner trial once I have issued you an actual HM2- code.
Once you have sent the log you can disable the feature logging options.
pakofis
09-23-2012, 05:42 AM
Thank you. log sent.
fozzy71
09-23-2012, 11:22 AM
Thank you. log sent.
Replied via email.
Unicus
09-25-2012, 11:12 PM
I am having the same issue, is there any work around?
netsrak
09-26-2012, 04:20 AM
Which Pokersite and gametype?
Please post screenshots of your tablescanner settings and the poker client lobby you are trying to scan.
And what exactly happens?
Unicus
09-26-2012, 05:17 AM
It wont even make it that far it is saying it cannot obtain a license. I have done all of the steps needed when it is having a license problem with Holdem Manager but nothing ( Disabling UAC, making a new admin user etc) has worked
License Failure Details
--------------------------------------------------
9/26/2012 9:17:10 AM
TableScannerLicenseHelper
--------------------------------------------------
A valid license could not be obtained for 'TableScanner'. Please contact PASG, LLC for assistance.
DETAILS
No licenses found in the suggestion cache.
No compiled licenses found.
No licenses found in C:\Program Files (x86)\Holdem Manager 2\Modules.
No licenses found in C:\Program Files (x86)\Holdem Manager 2.
Could not validate license "Purchased Edition (HM2-)" in C:\ProgramData\XHEO INC\SharedLicenses\Holdem Manager 2.lic.
License has not been unlocked with a serial number.
Could not validate license "Evaluation Edition (TRY-)" in C:\ProgramData\XHEO INC\SharedLicenses\Holdem Manager 2.lic.
The TableScannerLicenseHelper component is not controlled by this license.
Could not validate license "Evaluation Edition (TBS-)" in HoldemManager.Modules.UI.TableScanner.
An unexpected error occurred while validating.
Object reference not set to an instance of an object.
System Info
--------------------------------------------------
Timestamp: 2012-09-26T09:17:10 / 2012-09-26T05:17:10
Entry Assembly: HoldemManager, Version=2.0.0.7318, Culture=neutral, PublicKeyToken=null
Base Directory: C:\Program Files (x86)\Holdem Manager 2\
Platform: Windows 7 64-bit Service Pack 1 [6.1 Build 7601]
OS Version: 6.1.7601.65536
CLR Version: 4.0.30319.269
Process Bitness: 64-bit
Culture: en-US / en-US
Encoding: Western European (Windows)
IIS Available: True
Machine Code: 3F3F9-LK5L6-C3HJV-4PTVD-UUA1H
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Microsoft.Practices.Unity
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Microsoft.Scripting
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Xceed.Wpf.DataGrid.ThemePack.1.v4.2 *
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C:\Program Files (x86)\Holdem Manager 2\Xceed.Wpf.DataGrid.ThemePack.1.v4.2.dll
Xceed.Wpf.DataGrid.ThemePack.3.v4.2 *
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C:\Program Files (x86)\Holdem Manager 2\Xceed.Wpf.DataGrid.ThemePack.3.v4.2.dll
Xceed.Wpf.DataGrid.v4.2 *
4.2.0.0 / 4.2.0.0 for .NET
C:\Program Files (x86)\Holdem Manager 2\Xceed.Wpf.DataGrid.v4.2.dll
Xceed.Wpf.Themes.LiveExplorer.v2.0 *
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C:\Program Files (x86)\Holdem Manager 2\Xceed.Wpf.Themes.LiveExplorer.v2.0.dll
Xceed.Wpf.Themes.Office2007.v2.0 *
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C:\Program Files (x86)\Holdem Manager 2\Xceed.Wpf.Themes.Office2007.v2.0.dll
Xceed.Wpf.Themes.v2.0 *
2.0.0.0 / 2.0.0.0 for .NET
C:\Program Files (x86)\Holdem Manager 2\Xceed.Wpf.Themes.v2.0.dll
xv51twjy *
1.0.0.0 / 4.0 r391534 built by: for .NET 4.0 built by:
y2ax3dkp *
4.2.0.0 / 4.0 r391534 built by: for .NET 4.0 built by:
Stack Trace
--------------------------------------------------
at LicenseHelperBase.Check(Boolean silent)
at HoldemManager.Modules.UI.TableScanner.TableScanner ViewModel.get_isTableScannerLicenseValid()
at HoldemManager.Modules.UI.HMApps.MainView.ShowTable Scanner(String arg)
at Microsoft.Practices.Composite.Events.EventSubscrip tion`1.<>c__DisplayClass2.<GetExecutionStrategy>b__0(Object[] arguments)
at Microsoft.Practices.Composite.Events.EventBase.Int ernalPublish(Object[] arguments)
at System.Windows.EventRoute.InvokeHandlersImpl(Objec t source, RoutedEventArgs args, Boolean reRaised)
at System.Windows.UIElement.RaiseEventImpl(Dependency Object sender, RoutedEventArgs args)
at System.Windows.Controls.Button.OnClick()
at Microsoft.Windows.Controls.Ribbon.RibbonButton.OnC lick()
at System.Windows.Controls.Primitives.ButtonBase.OnMo useLeftButtonUp(MouseButtonEventArgs e)
at System.Windows.RoutedEventArgs.InvokeHandler(Deleg ate handler, Object target)
at System.Windows.EventRoute.InvokeHandlersImpl(Objec t source, RoutedEventArgs args, Boolean reRaised)
at System.Windows.UIElement.ReRaiseEventAs(Dependency Object sender, RoutedEventArgs args, RoutedEvent newEvent)
at System.Windows.RoutedEventArgs.InvokeHandler(Deleg ate handler, Object target)
at System.Windows.EventRoute.InvokeHandlersImpl(Objec t source, RoutedEventArgs args, Boolean reRaised)
at System.Windows.UIElement.RaiseEventImpl(Dependency Object sender, RoutedEventArgs args)
at System.Windows.UIElement.RaiseTrustedEvent(RoutedE ventArgs args)
at System.Windows.Input.InputManager.ProcessStagingAr ea()
at System.Windows.Input.InputProviderSite.ReportInput (InputReport inputReport)
at System.Windows.Interop.HwndMouseInputProvider.Repo rtInput(IntPtr hwnd, InputMode mode, Int32 timestamp, RawMouseActions actions, Int32 x, Int32 y, Int32 wheel)
at System.Windows.Interop.HwndMouseInputProvider.Filt erMessage(IntPtr hwnd, WindowMessage msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at System.Windows.Interop.HwndSource.InputFilterMessa ge(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation( Object o)
at System.Windows.Threading.ExceptionWrapper.Internal RealCall(Delegate callback, Object args, Int32 numArgs)
at MS.Internal.Threading.ExceptionFilterHelper.TryCat chWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler)
at System.Windows.Threading.Dispatcher.WrappedInvoke( Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
at System.Windows.Threading.Dispatcher.InvokeImpl(Dis patcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
at System.Windows.Threading.Dispatcher.PushFrameImpl( DispatcherFrame frame)
at System.Windows.Application.RunInternal(Window window)
at System.Windows.Application.Run()
at HoldemManager.App.Main()
I downloaded HM2 and was very interested in testing the table scanner. But wasn't able to activate it. I thought it would work automatically. Because table scanner didn't work I wasn't interested anymore because I thought the feature isn't available. At the website it is also announced with "coming soon".
Is it working or not? With trial ... yes or no?
Is it working stable? If no ... when will it be stable and the "coming soon" disappear of the website?
Are some information available about the pricing model? (year license or monthly etc.)
Can I get another 30 days trial because I wasn't able to test the table scanner
fozzy71
09-26-2012, 07:08 PM
It wont even make it that far it is saying it cannot obtain a license. I have done all of the steps needed when it is having a license problem with Holdem Manager but nothing ( Disabling UAC, making a new admin user etc) has worked
License Failure Details
--------------------------------------------------
9/26/2012 9:17:10 AM
TableScannerLicenseHelper
--------------------------------------------------
....
I issued you a 30 day trial code for HM2 and now the table scanner should work as well once you activate the software with the code I sent via email.
I downloaded HM2 and was very interested in testing the table scanner. But wasn't able to activate it. I thought it would work automatically. Because table scanner didn't work I wasn't interested anymore because I thought the feature isn't available. At the website it is also announced with "coming soon".
Is it working or not? With trial ... yes or no?
Is it working stable? If no ... when will it be stable and the "coming soon" disappear of the website?
Are some information available about the pricing model? (year license or monthly etc.)
Can I get another 30 days trial because I wasn't able to test the table scanner
Yes, it works but there is a bug for users that are in trial mode so we need to issue a temporary code for those users until we fix this issue.
The coming soon on the website is because it is not currently available for sale. The website will be updated with pricing info once we remove it from beta status. The Classic Scan service will be a lifetime purchase and the Insta Scan option will be a yearly or monthly option that anyone with a Classic Scan license can subscribe to.
I sent you another 30 day trial and that should give you access to the scanner.
rudzik12
10-08-2012, 08:15 AM
Welcome.
I have a similar problem as colleagues. Can I ask for sending the key? Today I install HM2 and when i activate Table Scanner that say 0 day left.
Regards
Patvs
10-08-2012, 09:17 AM
Email sales@holdemmanager.com for a temporary serial key.
miguel_ptm
10-19-2012, 09:38 AM
I have exactly the same problem...
fozzy71
10-19-2012, 01:10 PM
I have exactly the same problem...
Then you need to do what was suggested in the post above yours. This is a bug in our licensing system and to be able to use the Scanner we will need to issue you a temporary HM2- license. Please email your details/questions to sales@holdemmanager.com with a link to this thread and your forum name.
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