View Full Version : Problem with licence registration

07-09-2010, 04:23 PM
I've have formatted my HD and my HEM doesn't work anymore.
I writed to support and I made this procedure:


Hi, we have launched a new online form for resetting your own serial codes. This can be use to clear a code so that it can be used on a different pc or clear a code if your hardware profile changes and it doesn’t allow you to continue.

Please go to Registration Home Page (http://www.holdemmanager.net/registration) and signup with a new login name and password and then you can quickly add your serial code and reset it whenever you need to.



But nothing has changed. I cannot use my HEM. I writed again to support but I did not receive any answer.

Please help me!

Thanks a lot!

07-10-2010, 05:26 AM
Did you loose your key or what is the problem?

Do you receive any error message or what happens. Please attach the file log\reg.log or mail it with link to this thread to support@holdemmanager.com.

The support should answer within some hours. Please check your spam folder too.

07-11-2010, 02:33 AM
Sorry for annoying you but I have still the problem.
I sent you my reg.log file

07-12-2010, 01:34 PM
My HEM does still not work.

What can I do? Could you help me somehow?

07-12-2010, 08:25 PM
Hi, apologies for the delay, looks like your email ticket got overlooked due to a server issue we had, ive now taken over the ticket and sent you some instructions on how to fix the issue

07-13-2010, 03:06 PM
Now it works.