View Full Version : HUD doesn't work with one particular player

09-20-2012, 03:16 AM
NL5, Pokerstars, FR. I played 83 hands on 3 different tables on 2 seperate days with player checkson1986 and none of those times did the HUD start showing stats on that table. All the other tables (ca. 14 of them) worked just fine. As soon as he left the stats were there all of a sudden. So what kind on sorcery is that?

09-20-2012, 04:39 AM
Do you have large notes on this player in your database?

09-20-2012, 04:45 AM
I have nothing. I get his stats only if I search him in HEM. 83 hands total on him, standard fish. Just pisses me of that I have to play in the dark if he's on my table.

09-20-2012, 06:57 PM
Please zip and email a sample of the problem hand histories that contain his hands, with a link to this thread and your forum name, to support@holdemmanager.com

09-22-2012, 07:03 PM
Any progress finding the problem,?

09-22-2012, 07:53 PM
I do not see any recent emails from you in our system under the email address used to register your forum account. Please PM me your email address that you sent the hands from and I will look into the hands you sent.

09-23-2012, 12:30 PM
Thank you for your email.

This issue has been documented in detail and provided to the developers to resolve.

The assigned internal ticket # on this issue is HMONE-163: Pokerstars HUD doesn't work if player checkson1986 is at the table.

I have added your email address to the ticket so we can notify you once we have fixed it.