View Full Version : Activation problem

07-07-2010, 12:45 PM
I am trying to activate a 2nd pc. I installed but when I start HM and try to regiaster i get the following.I also reset my activation code.

License Failure Details
7/7/2010 4:43:09 PM

A valid license could not be obtained for 'Hold'em Manager'. Please contact Hold'em Manager for assistance.


No licenses found in the suggestion cache.

No compiled licenses found.

No licenses found in C:\Program Files (x86)\RVG Software\Holdem Manager.

Could not validate license "TRY-8BE26640-0000 (Still Encrypted)" in C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic.
The license has been modified.

Could not validate license "Small Stakes Edition (SMS-)" in C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic.
Serial number not provided.

Could not validate license "Professional Edition (xxxx)" in C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic.
Could not activate license at server.
The license has been modified.
Cannot validate license at server.
The license has been modified.

Stopped looking for additional licenses.

System Info

Timestamp: 2010-07-07T16:43:09 / 2010-07-07T17:43:09
Entry Assembly: HoldemManager, Version=, Culture=neutral, PublicKeyToken=null
Base Directory: C:\Program Files (x86)\RVG Software\Holdem Manager\
Platform: Windows Vista Media Center 64-bit [6.1 Build 7600]
OS Version: 6.1.7600.0
CLR Version: 2.0.50727.4927
Process Bitness: 32-bit
Culture: en-US / en-US
Encoding: Western European (Windows)
IIS Available: True
Machine Code: QFA72-1QJC6-C9RP3-TVDUU-AUE3F


1zbkdwbo *
3.2.2000.0 / 2.0 R 4927 (NetFXspW7 050727-4900) for .NET 2.0 (NetFXspW7 050727-4900)

Accessibility * / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\Accessibility\ __b03f5f7f11d50a3a\Accessibility.dll

DeployLX.Licensing.v3 *
3.2.2000.0 / 3.2 R 3813 for .NET 2.0
C:\Program Files (x86)\RVG Software\Holdem Manager\DeployLX.Licensing.v3.dll

DevComponents.DotNetBar2 * / for .NET
C:\Program Files (x86)\RVG Software\Holdem Manager\DevComponents.DotNetBar2.dll

HoldemManager * / for .NET
C:\Program Files (x86)\RVG Software\Holdem Manager\HoldemManager.exe

mscorlib / 2.0 R 4927 for .NET 2.0
C:\Windows\Microsoft.NET\Framework\v2.0.50727\msco rlib.dll

System / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System\ c561934e089\System.dll

System.Configuration / 2.0 R 4927 for .NET 2.0

System.Drawing / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Drawing\2.0.0. 0__b03f5f7f11d50a3a\System.Drawing.dll

System.Web / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_32\System.Web\ f5f7f11d50a3a\System.Web.dll

System.Web.Services / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Web.Services\2 .0.0.0__b03f5f7f11d50a3a\System.Web.Services.dll

System.Windows.Forms / 2.0 R 4927 for .NET 2.0

System.Xml / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Xml\ 77a5c561934e089\System.Xml.dll

07-08-2010, 01:23 AM
Please update to the latest beta - http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

please give HoldemManager Administrator rights:
1) Go to C:\Program Files\RVG Software\Holdem Manager (Program Files (x86) if you have the 64bit version)
2) Rightclick the HoldemManager.exe and choose "Properties".
3) Go to the Compatibility Tab and select "Run this program as an Administrator". if the option is grayed out then this is because youve UAC disabled, in which case enable UAC Disable User Account Control (UAC) the Easy Way on Win 7 or Vista - How-To Geek (http://www.howtogeek.com/howto/windows-vista/disable-user-account-control-uac-the-easy-way-on-windows-vista/) and reboot the PC then do step 3 and then you can disable UAC again if you like.
4) Do the same for HMHud.exe and DBControlPanel.exe and hmimport.exe

Next, we need to enable the option to see Hidden Files so we can delete the license file to solve the problem: How to see hidden files in Windows (http://www.bleepingcomputer.com/tutorials/tutorial62.html) and also in the same section look for Hide protected operating system files (Recommended) and untick this too

Delete C:\Program Files\RVG Software\Holdem Manager\holdemmanager.exe.ldat (It will be in Program Files (x86) if you have the 64bit version)

Now Delete C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic (XP Users can find the file at C:\Documents and Settings\All Users\AppData\XHEO INC\SharedLicenses\HoldemManager.lic)

If that doesnt work please try this:

1. Create a new text document in C:\Program Files\RVG Software\Holdem Manager\Config folder by right clicking inside the folder on a blank space, choose New from the popup Menu and then choose text document and name it LicDebug with a capital L and D
2. Open HM and register
3. Close HM and delete the LicDebug.txt file if it fixes the issue or not

Check Proxy settings
FAQ - Hold'em Manager Poker Tracking Software :: I Can't Activate & Register Holdem Manager (http://faq.holdemmanager.com/questions/24/I+Can%27t+Activate+%26+Register+Holdem+Manager-) I Can't Activate & Register Holdem Manager (check the proxy settings)

Uninstall and Reinstall Holdem Manager
FAQ - Hold'em Manager Poker Tracking Software :: Using Revo Uninstaller (http://faq.holdemmanager.com/questions/126/Using+Revo+Uninstaller+) - Using Revo Uninstaller (uninstall HM with Revo FREE and reinstall it)

if that doesnt fix it Please email me the reg.log file from C:/Program Files/RVGSoftware/HoldemManager/log folder after youve tried all those steps, if you were unable to complete any step please let me know

07-09-2010, 04:38 PM
Sorry if I use this thread but I have the some problem sice 3 days.
I make the procedure suggested by you but HEM doesn't work.
Could I send you my reg.log file?

07-10-2010, 05:27 AM
Please stay in one thread. I answered in the other one.