Martyn
07-06-2010, 08:09 AM
Hi,
I play in LuckyAce Poker usually 7-8 tables at the same time. 3 days ago such problem appeared in my HEM (before that all worked fine):
For example, I play session about 1000 hands, when I go to the reports tab in my HEM after that, it shows that I played only 150-200 hands. The problem persist during last 3 days.
Today I upgraded HEM to the latest version 1.11.02b - it does not help.
I tried manually import files from HEM archive folder. HEM reports that full amount of hands is imported (1000 for that session, for example) and all hands is duplicated. So these hands allready are in database. But on "Reports" tab is still much less amount of hands indicated.
All filters on "Reports" tab are disabled and the player name (my name) is indicated correctly. Besides, I did not make any changes in HEM settings last few weeks.
I play in LuckyAce Poker usually 7-8 tables at the same time. 3 days ago such problem appeared in my HEM (before that all worked fine):
For example, I play session about 1000 hands, when I go to the reports tab in my HEM after that, it shows that I played only 150-200 hands. The problem persist during last 3 days.
Today I upgraded HEM to the latest version 1.11.02b - it does not help.
I tried manually import files from HEM archive folder. HEM reports that full amount of hands is imported (1000 for that session, for example) and all hands is duplicated. So these hands allready are in database. But on "Reports" tab is still much less amount of hands indicated.
All filters on "Reports" tab are disabled and the player name (my name) is indicated correctly. Besides, I did not make any changes in HEM settings last few weeks.