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View Full Version : HEM Omaha + PrimaEye problem



dickdill
07-05-2010, 02:28 PM
Hello, I using HEM omaha together with primaeye and the hands are imported without errors. When I'm loookinig for a player X it says that he has played Y number of hands, but when I look at the report for that player no stats can be seen. (I dont use any filters and run both programs as Admin). Any ideas?

Best regards Dickdill

morny
07-05-2010, 08:15 PM
Where does it show how many hands he played? See this FAQ FAQ - Hold'em Manager Poker Tracking Software :: Missing Hands or Inaccurate Reports (http://faq.holdemmanager.com/questions/371/Missing+Hands+or+Innacurate+Reports)

dickdill
07-06-2010, 11:15 AM
When I search for a player..

morny
07-06-2010, 06:03 PM
Hi, maybe we can do a teamviewer session to troubleshoot the problem, please email me with a suitable time to do the session and also the timezone your in.

Thanks
Morny
support@holdemmanager.com

dickdill
08-04-2010, 01:19 PM
I emailed but never got an answer.. Any new ideas of how to solve the problem?

netsrak
08-05-2010, 03:39 AM
I see only older mails from you (i checked your hotmail address) in our support system. Did you use another email account?

dickdill
08-05-2010, 11:11 PM
No, have only used one e-mail adress. But never mind, do have any idea whats wrong? Shall I email some files, maybe its primaeye that doesn't work properly?

Best regards/dickdill

netsrak
08-06-2010, 03:40 AM
Please post some screenshots of the problem and post the answers to the following FAQ to give us some more details (i know the Hud is not the problem but the answers are helpful for us). FAQ - Hold'em Manager Poker Tracking Software :: My HUD Doesn't Work (http://faq.holdemmanager.com/questions/48/My+HUD+Doesn't+Work)