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valiant_p
07-04-2010, 05:40 PM
Hi

Since I have updated HM to last version 1.11.02b, I have problems with the number of hands that the HM imports.

The problem is that the number of hands that appears in sesion is not the same than the number in reports and these two are different to the number of hands that I have in the hud when I am playing(the hud has the right number of hands). The missing hands make the reports inaccurate and they give me a false number of winnings, and other stats.

I dont have any filter in the HM, I also run all the archives of HM like administrator.

I also tried to backup the database and create a new one but it does not work neither.

I play at boss media.

What could the problem be? and what do I have to do to solve it?

netsrak
07-05-2010, 03:36 AM
Did you try with a new empty database or did you restore the backup into this database before trying?

What happens if you copy the files from the hmarchive folder to a different folder and import them again via import file or import from folder?

valiant_p
07-06-2010, 12:20 PM
Yesterday I tried with a new empty database without restore the other one, and it works.

Could I recover the hands of the other database in these new database?

morny
07-06-2010, 06:37 PM
This is indicating a problem with your database. Please follow the instructions to backup and export your database details where applicable:

Please export your hands from the old database
Export and Import your Hand Histories FAQ
FAQ - Hold'em Manager Poker Tracking Software :: How to Import & Export Hands (http://faq.holdemmanager.com/questions/98/How+to+Import+%26+Export+Hands)

Export Your Notes
http://faq.holdemmanager.com/images/notes-02.jpg

Export Your Bonuses and Rakeback - Options > Rakeback & Bonuses http://faq.holdemmanager.com/images/rakeback-bonuses-01.jpg

Export any tourney summaries by selecting all your tournaments in the Data View Sub-Tab of the Tourney > Results Menu and choose Export Tourney Results and summaries

Once you do this create a new database FAQ - Hold'em Manager Poker Tracking Software :: Create / Delete Database (http://faq.holdemmanager.com/questions/75/Create+%7B47%7D+Delete+Database) and import all the exported data into the new database