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spotDEspot
07-04-2010, 03:50 PM
Just installed PKR and when I run the HUD the table manager window pops up as usual but has a greyed out message at the bottom (Scanning PKR - Table name.hh). It never picks up the table then when I click on the Table Manager window it crashes (see below). Any clues? Searching the forums didn't seem to help. I am using HEM 1.11.02 and Table Manager version as below


Problem signature:
Problem Event Name: APPCRASH
Application Name: HMHud.exe
Application Version: 1.0.0.1
Application Timestamp: 4c11a09e
Fault Module Name: HMHud.exe
Fault Module Version: 1.0.0.1
Fault Module Timestamp: 4c11a09e
Exception Code: c0000005
Exception Offset: 00022f5a
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 2057
Additional Information 1: 379c
Additional Information 2: e92a12cfe2c109e04974e72ab6783f7e
Additional Information 3: d76b
Additional Information 4: 1fbbf76be175bc177a777635df03b198

_Loki_
07-04-2010, 05:29 PM
"(Scanning PKR - Table name.hh)"...
Does the crashing problem only occur on PKR ?
If you have other poker accounts does the same problem occur at those sites ?

Things I would try (no expert on this though :) )
** Reboot & try again
** Update to 1.11.02b & try again
** Work through this lengthy FAQ:
FAQ - Hold'em Manager Poker Tracking Software :: Crashing Problems With The Hud Or Holdem Manager (http://faq.holdemmanager.com/questions/363/Crashing+Problems+With+The+Hud+Or+Holdem+Manager)

netsrak
07-05-2010, 03:51 AM
We are working on the PKR Hud problems.

Until we release a fix you should use the Active player detail window instead

spotDEspot
07-05-2010, 01:28 PM
The HUD crashed in FTP as well after this. I then installed the latest 1.11.02b and it worked on FTP. I then ran PKR and it crashed again and crashes when I try to get it working on FTP as well.....not good. Tried reinstalling HEM again but same problem - I have no HUD for FTP or PKR now....h e l p.... :(

EDIT: The active player window isn't a great substitute...

netsrak
07-06-2010, 02:57 AM
Please restart your computer, delete all files in the FTP and PKR handhistory folders or move them to a different folder and try again.

spotDEspot
07-06-2010, 09:12 AM
Please restart your computer, delete all files in the FTP and PKR handhistory folders or move them to a different folder and try again.

That worked - thanks. I will steer clear of PKR for now...

brit_abroad
07-07-2010, 06:14 PM
Any chance of an ETA on this?

I like to multitable PKR and another site at the same time, and the PKR HUD issue is a killer because I either have to go without a HUD all together or disable the hand import on PKR and play without any stats on PKR to have a HUD on my other tables..

Help on this much appreciated!

morny
07-08-2010, 02:26 AM
i dont have an ETA at the moment but we are trying to work on a solution

Looser
08-04-2010, 07:29 AM
after PKR released their new interface, could we expect that somebody is working on a functioning HUD (also with Vista) for PKR now?

i know, you fixed the import issue yesterday. i mean the HUD.