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icanhasholdemmanager
06-29-2010, 03:42 PM
Hi

I seem to have the following problem: my hud is displaying correctly, and the results from our hero seem to be correct. However, when I check the graph/results tab, there are some hands missing. No filter is applied.

The hands are played on ipoker/ bet365.

Anyone an idea what might be the problem?

morny
06-29-2010, 06:21 PM
See this FAQ FAQ - Hold'em Manager Poker Tracking Software :: Missing Hands or Inaccurate Reports (http://faq.holdemmanager.com/questions/371/Missing+Hands+or+Innacurate+Reports)

Just to be 100% try filter > clear and filter > use for all and that will ensure all the TABs use the same filters

icanhasholdemmanager
06-30-2010, 11:31 AM
See this FAQ FAQ - Hold'em Manager Poker Tracking Software :: Missing Hands or Inaccurate Reports (http://faq.holdemmanager.com/questions/371/Missing+Hands+or+Innacurate+Reports)

Just to be 100% try filter > clear and filter > use for all and that will ensure all the TABs use the same filters

I did the clear filter thing, and checked the faq, but did not find a solution.

When I start up HEM and click auto-import, and open tables, my hud (hero's hud) is displayed and shows my global stats, and those seem to be correct.
There seems to be a difference of 1500 hands on a +/- 10k sample.

A thing I just noticed is that in the reports tab, '1- leakbusters stakes', it only displayes the dollar stakes (ie: $5/10NL , $2/4NL, and so on), but it used to seperate between $ £ and €.

morny
06-30-2010, 03:14 PM
Hi, maybe we can do a teamviewer session to troubleshoot the problem, please email me with a suitable time to do the session and also the timezone your in.

Thanks
Morny
support@holdemmanager.com, the multicurrency stopped working in a recent build but that was fixed in the latest version 1.11.02b, Please install the latest version: http://www.holdemmanager.com/downloads/HmBetaUpdate.exe but youll need to purge and reimport older hands with this issue

icanhasholdemmanager
07-05-2010, 01:31 PM
I'm back.

The problem with currency seems to be solved, but the other problem persists. I have the latest beta of hm installed, so that can not be the problem.
I don't know teamviewer.

I have a screenshot to show the problem.

http://img243.imageshack.us/img243/4762/14218156.jpg

Today I played a short session at 10NL (2 tables) at ipoker. You can see that no filter is applied, and the report is of today. When I hold my mouse over the tablemanagerthingy, it shows the right number of hands and the right results.
HeM however, seems to lose some hands.
I've noticed that I did not limp (VPIP=PFR), and that is certainly not correct as I remember to have limped in some occasions.

Another weird thing is that I seem to be down 705 dollars EVwise (in 70 hands at 10NL :confused: ), but I cannot find the hands that cause this huge difference.

I've played a short session of 10NL on another ipoker client, and have noticed the same problem. On top of that, some hands are shown 2 times, and calculated 2 times in the reports :confused:

I think it might be best to completely reinstall HEM and Postgresql. (was planning to do the latter as I seem to have lost the password for postgres and could not do a vacuum) If I keep the hands that are in the HEM archive, I can re-import them at a later date I guess? And what do I do with the serial code, do I have to deactivate it somewhere?

netsrak
07-05-2010, 02:37 PM
Teamviewer is a standard tool we use for remote support. Just mail support@holdemmanager.com to arrange a session. We will mail you all the details you need.

You find your postgres password in the holdemmanager database management.
Your key will be valid for a new installation. It might be necessary to reset it here: Registration Home Page (http://www.holdemmanager.net/Registration)

But before trying a reinstallation please try to create a new database and reimport the hands from your archive folder.

icanhasholdemmanager
07-21-2010, 03:53 PM
I did a reinstall of postgres and made a new database. (yeah, I'm lazy)

So, everything seems better, but there is one last problem:

The results in the results tab and graph tab don't match, although they have the same number of hands. I think that might be something with the currency and how hem calculates it (wild guess)

http://img52.imageshack.us/img52/3432/hem1.jpg

http://img175.imageshack.us/img175/5061/63258820.jpg

netsrak
07-22-2010, 04:21 AM
The winnings column in the reports is obsolete since the multilanguage support. Please add the new columns $(USD), €(EUR) and GBP