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Jacob Diaz
09-09-2012, 08:39 AM
HM2 is no end of problems requesting a refund…

I have been using HM2 for a few months now and it has no end of problems it lags on Stars it crashes when in mid-session it’s now causing connection problems with stars itself, I am so annoyed and angry as it has been in Beta testing so long and still turns out like this, I have paid for this (as I did HM1 no problems with that) and its horrendous, I am requesting a refund ASAP so I can go and purchase a program that works how it should.
I have many other things that have gone wrong but don’t want to waste my time explaining.

I have bought a lot of products from you guys but never had problems like this before.

Refund me please or I will be taking steps to post my problems and give clear warnings about HM2 in every poker related forum I can find including 2+2 and P5s for starters.

Patvs
09-09-2012, 05:55 PM
Contact sales@holdemmanager.com


Did you update HM2 to 7318?

Which Operating System, Firewall, and Anti-Virus are you using?

For W7 and Vista you must set \holdem manager\holdemmanager.exe, hudfuncsapp.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager2 installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab.

Add exceptions to the windows firewall for those files even if the firewall is turned off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily.

Run a manual Windows Update and install all updates, including all .net framework updates.

Turn off User Account Control: How to Disable and Turn Off UAC in Windows 7 « My Digital Life (http://www.mydigitallife.info/2008/12/30/how-to-disable-and-turn-off-uac-in-windows-7/)



Read:
http://forums.holdemmanager.com/manager-general/11194-top-10-hem-performance-increase-tips.html, and http://hm2faq.holdemmanager.com/questions/1501/What+can+be+done+if+HUD+is+lagging%3F

Jacob Diaz
09-09-2012, 06:36 PM
I use windows 7 and McAfee security, i have run as administrator, and followed all instructions, my system is less than 6 months old and i am at a loss of how to fix it.

netsrak
09-10-2012, 04:48 AM
For a refund please contact sales@holdemmanager.com
If you want us to look into your problems please send us the log files as explained in this FAQ: http://hm2faq.holdemmanager.com/questions/1921/How+Do+I+Send+a+Log+File+to+Holdem+Manager+Support %3F
and if necessary we can arrange a remote sesssion to analyze your problems.
Btw. this is the HM1 forum