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ZwiFT
06-28-2010, 04:02 PM
Hello,

I recently had a virus which made me unable to open hem, so i have to reinstall it. Is there any way to keep the old database/hands/settings or do i have to start all over?

Thanks

morny
06-28-2010, 05:12 PM
Hi,

Whats the error you got when you try to open it?

ZwiFT
06-28-2010, 05:23 PM
What comes up is that i have to register again, and when i try with my serial key i get this message:

"A valid license could not be obtained for "Holdem Manager". Please contact RVG software Ltd for assistance."

I know what the problem is here, is that it cant connect to the internet for verification, the reason i know this is because after i got the virus i cant:

1. Update Fulltiltpoker
2. Upload images on imageshack
3. Connect to steam store, but connect to steam
4. Browse via google chrome

Even tho i couldnt update fulltiltpoker via their software after i got rid of the virus, i could download it, install it and run it via fulltiltpoker's website. Which is why i think reinstalling HEM would work just fine. But then again i dont wanna lose all my hands and settings

morny
06-28-2010, 05:29 PM
Hi,

Please email me the reg.log file from C:/Program Files/RVGSoftware/HoldemManager/log folder and ill see whats going on

ZwiFT
06-28-2010, 05:36 PM
sent to support@holdemmanager.com =)