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J. Bourne
06-28-2010, 01:03 PM
Hi

I have had this problem for quite some time now, but as my database has grown it has gotten worse.

So when I open up HEM and click start auto import, everything is good. But as soon as i start playing HEM starts importing 47 files, and all the hands being imported are duplicates.

I have checked to see that all my "auto-import folders" are set to archive the hands to a folder that I have made for the purpose.

Any idea what to do?

morny
06-28-2010, 05:07 PM
This is indicating a problem with your database. Please follow the instructions to backup and export your database details where applicable:

Please export your hands from the old database
Export and Import your Hand Histories FAQ
FAQ - Hold'em Manager Poker Tracking Software :: How to Import & Export Hands (http://faq.holdemmanager.com/questions/98/How+to+Import+%26+Export+Hands)

Export Your Notes
http://faq.holdemmanager.com/images/notes-02.jpg

Export Your Bonuses and Rakeback - Options > Rakeback & Bonuses http://faq.holdemmanager.com/images/rakeback-bonuses-01.jpg

Export any tourney summaries by selecting all your tournaments in the Data View Sub-Tab of the Tourney > Results Menu and choose Export Tourney Results and summaries

Once you do this create a new database FAQ - Hold'em Manager Poker Tracking Software :: Create / Delete Database (http://faq.holdemmanager.com/questions/75/Create+%7B47%7D+Delete+Database) and import all the exported data into the new database

J. Bourne
07-05-2010, 05:41 PM
I followed your instructions, but the problem remains.
Any suggestions?

morny
07-05-2010, 09:06 PM
Hi, maybe we can do a teamviewer session to troubleshoot the problem, please email me with a suitable time to do the session and also the timezone your in.

Thanks
Morny
support@holdemmanager.com