Ftp notefile

[Trooper]

Hi :)
I have a problem with mmy notefile from full tilt.
Hem graps the file from ftp folder, and takes it to a hem subfolder.
ehm this destroyes my normal file, so the file starts from new 2kb instead of the established file on 133 kb: which mean i cant see the notes on all the players i noted on. :confused:
What to do ?
There most be something i can do to stop hem taking my file, and begin to se my notes again ?

[morny]

Can you attach your holdemmanager.config file from C:/Program Files/RVGSoftware/HoldemManager/Config folder please and ill take a look whats going on

Also whats the exact path of this notes file?

[Trooper]

@Morny

1. added

2.Also whats the exact path of this notes file: C:\Program Files\Full Tilt Poker

[morny]

Go to the import folders, look for this full tilt import folder, choose edit and change it from C:\Program Files\Full Tilt Poker to C:\Program Files\Full Tilt Poker\HandHistory and it should fix the problem from reoccuring

[Trooper]

@ Morny
It didnt solve the problem my nickname.xml file is still being reset...

[morny]

Try restarting HM, if the problem persists attach the file again until i see what happened

[Trooper]

@ Morny

Ive aded the file in my previous response

[morny]

Hi,

try reinstalling Full Tilt, all the moving of that file may have damaged it, HM should definetely not do anything to it anymore since its no longer importing that folder

[Trooper]

Ok i guess its not hem fail then..
It just keeps on resetting the note file, :/
have to take contact to ftp again then.

[morny]

No, im pretty sure HM caused the original problem as you had it importing from the same folder where the notes is, since HM imports XMLs it must have mistaken it for a hh. I would say a reinstall will solve the problem but HM certainly wont cause the problem if its no longer pointing to that folder which i can verify its not by looking at the new config you posted.

Id recommend, reinstall Full Tilt, reboot, if the problem persists delete all your import folders and restart HM and just setup the auto import one for full tilt as i outlined previously, after thats working just setup the other ones

[Trooper]

"Id recommend, reinstall Full Tilt, reboot, if the problem persists delete all your import folders and restart HM and just setup the auto import one for full tilt as i outlined previously, after thats working just setup the other ones"

I have reinstalled FTP like 4 times but do not help.
You think i should reinstall HEM.. Can i just save my hh databases on a usb stick div.. ?
And if yes how would i do this .. btw thanks for for the help, its much appreciated Morny.

[morny]

Follow this FAQ FAQ]FAQ - Hold'em Manager Poker Tracking Software :: Reinstalling HEM without Losing Preferences (http://faq.holdemmanager.com/questions/99/Reinstalling+HEM+without+Losing+Preferences+) - Hold'em Manager Poker Tracking Software - Reinstalling HEM without Losing Preferences
Please Uninstall Holdem Manager and reinstall it

FAQ - Hold'em Manager Poker Tracking Software :: Using Revo Uninstaller (http://faq.holdemmanager.com/questions/126/Using+Revo+Uninstaller+) - Using Revo Uninstaller (uninstall HM with Revo FREE and reinstall it)

If your doing a clean reinstall you should consider the following.

See this FAQ FAQ - Hold'em Manager Poker Tracking Software :: Registration Benefits (http://faq.holdemmanager.com/questions/26/Registration+Benefits) on how to reset your code

Finally Please install the latest version: http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

If that doesnt work try installing full tilt in a different folder