6MAX LIMIT incorrect stats

[Empathic]

Hey all,

I'm really hoping someone can help.

Basically HEM doesnt appear to recording the correct stats for me. Each session I have for 6max limit the ammiount won or lost doesnt add up to my cashier balance.

For example, today I played a quick session to test it and I played 203 hands of .25/.50 6max limit holdem. In the sessions tab it reports i'm down -$1.25 however according to my cashier balance i'm down -$2.50.

Am I missing something here or is this a bug? It's not reporting the correct stats as far as I can tell... how can I fix this please? It's driving me mad :-(

EDIT: I was using 1.11.01 and playing on pokerstars, could someone confirm for me if the newer one will prevent this from happening? (unable to play right now)

[Empathic]

Update

I've updated to the latest version 1.11.02b but the stats are STILL out :( my BR at the start of the session in the cashier was $231.44, HEM reports I lost -$5.70 which should show a cashier balance of $225.74 however the cashier balance is actually $225.44! Over a large sample this would be significant. These stats being incorrect makes the whole point of buying HEM worthless so I'm really hoping someone can help me out here? Very frustrating...

[Empathic]

I'm getting really frustrated.

I've deleted all my databases, restarted PC and am using the latest version.

Just played another session where HEM reports i'm up $2.75 however according the cashier i'm up $2.55.

Please please please SOMONE get back to me about this, i've spent $100's on this software + leakbuster etc and am getting very frustrated with these errors.

WHY is it doing this? How can I fix it? I'd like a reply from someone...

[_Loki_]

Hi Empathic

Try this - perhaps it will help:
FAQ - Hold'em Manager Poker Tracking Software :: Missing Hands or Inaccurate Reports (http://faq.holdemmanager.com/questions/371/Missing+Hands+or+Inaccurate+Reports)

[Empathic]

Thanks Loki.

Tried all of that, and it still isn't working :-(

I've emailed support

REALLY not happy about this!

[Empathic]

Strange, PT3 has the same issue...

I contacted Pokerstars support about it, the cashier balance is correct prior to the money transfers from the tables (in play) but when its transferd it looks like i'm loosing 10% or so... weird!

[_Loki_]

In PokerStars have you got your money in more than one currency in 'Cashier' ?
Are you checking your Totals in all currencies ?
Have you been playing a mixture of euro, £ & $ games & you did not notice ?

easy to do :)

[Empathic]

Nope, all my currency is in $'s, and I can only play $ games at .25/.50 6max FL

Good idea though, was hoping that was the issue...

[Empathic]

It turns out that PT3 only had an issue due to me leaving before the hand was folded, so the problem remains with HEM not having the correct ammounts...

[Empathic]

Can anyone help please???

[Empathic]

I wish someone would reply! Still havnt heard back from support yet :-(

[morny]

please email the hands for the period with the descrepency and what it should have been to support@holdemmanager.net and also link to this thread and well check this out for you

[Empathic]

I've wiped my database now in an effort to start afresh, if/once it happens again I will email them over.

[morny]

Ok no problem, if the problem is now resolved it was most likely a corrupt database causing the issue