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clee
06-25-2010, 04:08 PM
My hud is showing up fine for FTP, but not for stars. My hhs are being saved and HEM has the folder they are in. Any suggestions?

_Loki_
06-25-2010, 07:31 PM
Hi

at stars - what game, table size, stakes,
freeroll, cash, playmoney ?
What HM version number do you have ? [check it in title bar - don't say 'latest version' please :) ]

Try this FAQ & if no help then answer the questions at the end
FAQ - Hold'em Manager Poker Tracking Software :: My HUD Doesn't Work (http://faq.holdemmanager.com/questions/48/My+HUD+Doesn%27t+Work)

& post your answers here

clee
06-25-2010, 07:34 PM
various buyin level MTTS. table sizes vary based on number of mtts played, and dont work on full sized tables nor minimum sized tables. "Hold em + Omaha Manager Professional 1.11.02b"

morny
06-25-2010, 08:33 PM
Usually if there is an issue on stars i would have seen 10 threads about the problem by now so i think this is something specific to you.

Please see this FAQ FAQ - Hold'em Manager Poker Tracking Software :: My HUD Doesn't Work (http://faq.holdemmanager.com/questions/48/My+HUD+Doesn't+Work) and answer any questions that apply to you so we can narrow down what the issue is

alip
06-26-2010, 03:11 PM
on versoin 1.11.02b - HUD not working in the pokerstars VIP 1000,000 freeroll
however it works fine on my pokerstars cash games

confirmed that the freeroll tournament HH is being saved to HD
table manager is running

morny
06-26-2010, 03:39 PM
Sorry we currently dont support freerolls, some do work fine due to the format being similar to real tournaments but other dont. If you want to try using the table finder it might help

FAQ - Hold'em Manager Poker Tracking Software :: Configuring Table Finder to Show HUD (http://faq.holdemmanager.com/questions/60/Configuring+Table+Finder+to+Show+HUD+) - Configuring Table Finder to Show HUD

alip
06-26-2010, 03:55 PM
thing is, i've been playing that tournament for over a year and it's always worked with HEM

morny
06-26-2010, 04:44 PM
Hi i can understand that completely problem is the workload for supporting every freeroll would just be enourmous, theres no reason why they shouldnt work as they should all use the same format but thats the problem with freerolls, theres so many versions across all the sites and they change too much

ItsOnlyChips
06-26-2010, 05:13 PM
Hi i can understand that completely problem is the workload for supporting every freeroll would just be enourmous, theres no reason why they shouldnt work as they should all use the same format but thats the problem with freerolls, theres so many versions across all the sites and they change too much

I think there is too much value in some of the freerolls for u guys not to be supporting them such as the 100k monthly or 1m quarterly on stars. Can a compromise be made to at least support some of the bigger ones? (and in doing so I'm sure a lot of the smaller ones would be supported as well)

alip
06-26-2010, 05:19 PM
I think there is too much value in some of the freerolls for u guys not to be supporting them such as the 100k monthly or 1m quarterly on stars. Can a compromise be made to at least support some of the bigger ones? (and in doing so I'm sure a lot of the smaller ones would be supported as well)

i agree - this isn't some obscure freeroll on cake network or something
freerolls used to work on stars - it'd be great if it could be supported in the future too (not sure what stars did)

by the way, did this issue occur for other players today too? it wasn't just me right?

thanks

ItsOnlyChips
06-26-2010, 05:32 PM
by the way, did this issue occur for other players today too? it wasn't just me right?


Yes, check this other thread for other people affected:
http://forums.holdemmanager.com/hud-bugs/32787-hem-not-importing-hands-100k-vip-freeroll.html