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twiice
06-24-2010, 01:47 PM
hey,
My HM works completly fine when i play but somehow on the higher stakes it suddenly goes banana's.
when i'm playing 400nl or higher my HM/hud is just working fine but it just randomly (usually after a big pot, but not always) stops grabbing hands.
Sometimes it still gets the hands in HM but the HUD just crashes and sometimes it just stops everything and the whole HUD disapears aswell.
But it just continues to work fine at the <400nl tables running at the same time.
What could this be?

morny
06-24-2010, 02:27 PM
Strange one, Please install the latest version: http://www.holdemmanager.com/downloads/HmBetaUpdate.exe and if the problem persists please email the hands that are causing the problems to support@holdemmanager.net and also link to this thread and well look into it

Koxx
06-25-2010, 03:05 PM
I have the same problem with 1.11.02. Sent an email with import error logs to support.

It seems that all hands where somebody has $1,000+ in his stack or the pot exceeds this amount, are skipped.

twiice
06-25-2010, 05:53 PM
I have the same problem with 1.11.02. Sent an email with import error logs to support.

It seems that all hands where somebody has $1,000+ in his stack or the pot exceeds this amount, are skipped.

thanks Koxx, looks like u found the problem.
hopefully this will make it easyer to find the solution,

morny
06-25-2010, 08:19 PM
Thanks lads, can you please email some hands and well get this fixed

twiice
06-27-2010, 03:04 PM
Thanks lads, can you please email some hands and well get this fixed

done

twiice
07-05-2010, 03:29 PM
any updates on this so far? it's pretty annoying to play when ur HM crashes everytime someone hits 1k :(

morny
07-05-2010, 09:48 PM
Were looking into the issue but i dont have an ETA yet

jj12
07-10-2010, 05:42 PM
please fix this ffs

twiice
07-10-2010, 06:18 PM
please fix this ffs
bump

morny
07-12-2010, 12:21 AM
We should have an update tomorrow, in the meantime if you cant wait email me support@holdemmanager.com and ill give you the link to the beta

twiice
07-15-2010, 11:29 AM
Thanks alot guys , new update fixed it, great job!!!