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View Full Version : Ub 22th June update import problem



Hasuwisp
06-23-2010, 07:12 AM
After their soft update Hem doesnt import hands any more.

fozzy71
06-23-2010, 08:37 AM
I had a few reports of this but I was unable to duplicate it. I updated UB and played some cash and sngs without issue.

Please update to the latest beta - http://www.holdemmanager.net/hmbetaupdate

If you are still having problems, Please zip and email the problem hand histories, with a link to this thread, to support@holdemmanager.com

dangergirl
06-23-2010, 09:20 AM
After their soft update Hem doesnt import hands any more.

Same here, and now after the update my 6 max hands are importing fine, but HU hands are not. My HUD is also working for 6 max but not HU.

I'm not sure if this makes a difference, but in the Table Manager the UB HU tables say table name (2256425) and 0/9(0 short). While the other sites have them marked 0/2. As I said earlier I never noticed what they showed before so I'm not even sure this is important.

Any ideas as to what to do?

fozzy71
06-23-2010, 12:07 PM
I just tested a HU cash table to check on a email sent to us. I had no problems with HU, 6max, FR, tourneys, etc.

If you are getting import errors, try importing them to a new db. If they give the same errors in a new db Please zip and email the problem hand histories, with a link to this thread, to support@holdemmanager.com


If you are getting them to import, but no HUD to display:

Please update to the latest beta - http://www.holdemmanager.net/hmbetaupdate

Make sure the hand histories and poker client are in English. Set your Windows Regional and Language Settings to English (US). Restart your PC.

Try the table finder - FAQ - Hold'em Manager Poker Tracking Software :: Configuring Table Finder to Show HUD (http://faq.holdemmanager.com/questions/60/Configuring+Table+Finder+to+Show+HUD+)

*If that doesn't help, please answer these questions - FAQ - Hold'em Manager Poker Tracking Software :: My HUD Doesn't Work (http://faq.holdemmanager.com/questions/48/My+HUD+Doesn't+Work)

Please reproduce the problem and post a screen shot - Capture a Screen Shot of your Desktop or the Active Window in Windows (http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm)

with the following:

1) The table manager
2) The tables (including one with no stats)
3) The ...handhistory\screenname folder.
4) The "\rvg software\holdem manager\importing\hud data" folder AND the '\hem data' folder.

Please make 3 and 4 the detailed view with the dates and file sizes etc.

To attach it to a thread in the forums, look below the post reply button when you start a new thread and you'll see a manage attachments button. Click this and attach the file.

scratchy1
06-23-2010, 06:52 PM
Same problem. Have latest update 6max works but HU does not.

psydoc
06-24-2010, 01:03 AM
Same problem here...works for all (including UB 6max) but UB HU...can't seem to find a solution of suggestions here so far. The HU table does appear as 0/9 in the Table Manager, but forcing it to HU doesn't do anything either. Friend plays on AP and says it works HU cash for him...not sure if there is a dif between UB/AP somehow...could that be it?

Oh, and on the Import tab, after a HU hand completes, it does act like it's importing by showing the little import window for a second - but each time during the import update, it says imported hands = 0 and errors = 0 as well; and no HU hands are listed in the database. UB 6-max cash hands import/display as normal.

G_Dollaz
06-24-2010, 01:07 AM
Same problem here...works for all (including UB 6max) but UB HU...can't seem to find a solution of suggestions here so far. The HU table does appear as 0/9 in the Table Manager, but forcing it to HU doesn't do anything either. Friend plays on AP and says it works HU cash for him...not sure if there is a dif between UB/AP somehow...could that be it?

Oh, and on the Import tab, after a HU hand completes, it does act like it's importing by showing the little import window for a second - but each time during the import update, it says imported hands = 0 and errors = 0 as well; and no HU hands are listed in the database. UB 6-max cash hands import/display as normal.

Yeah, the hu tables show up as 0/9 on mine too and won't import even after the latest beta....

hredunos
06-24-2010, 01:48 AM
Same here.
HEM doesnt import hands from HU cash.

morny
06-24-2010, 11:55 AM
Thanks, weve managed to duplicate the issue and were working on a fix and should have something soon.

banana182
06-28-2010, 04:06 PM
Thanks, weve managed to duplicate the issue and were working on a fix and should have something soon.

Any luck yet?

banana182
06-28-2010, 05:27 PM
Any luck yet?

Whoops. Spoke to soon! 1.11.02b took care of it. Thanks!