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View Full Version : can't start HEM, net framework error, windows 7



strops
06-23-2010, 01:39 AM
Unhandled exception has occurred in your application. If you click Continue, the application will ignore this error and attempt to continue. If you click Quit, the application will close immediately.
External component has thrown an exception.



Below I can view details, no idea what it means, bla bla :(

Haven't been able to find a fix to it on my own so need some help please! Stopped working yesterday sometime but can't think of any changes I've made..

_Loki_
06-23-2010, 05:59 AM
Copy & paste the detailed error message here will help
Are you on latest HM version ? (check title bar of HM)
Are you keeping your win7 updated with microsoft updates?

strops
06-23-2010, 09:53 AM
See the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.

************** Exception Text **************
System.Runtime.InteropServices.SEHException: External component has thrown an exception.
at System.Drawing.SafeNativeMethods.Gdip.GdipImageRot ateFlip(HandleRef image, Int32 rotateFlipType)
at System.Drawing.Image.RotateFlip(RotateFlipType rotateFlipType)
at DevComponents.DotNetBar.ExpandablePanel.ᥓ()
at DevComponents.DotNetBar.ExpandablePanel.ᥗ()
at DevComponents.DotNetBar.ExpandablePanel.set_Collap seDirection(eCollapseDirection value)
at eu.a()
at eu..ctor()
at h.a()
at h..ctor(cw A_0)
at cw.a(Object A_0, EventArgs A_1)
at System.Windows.Forms.Timer.OnTick(EventArgs e)
at System.Windows.Forms.Timer.TimerNativeWindow.WndPr oc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)


************** Loaded Assemblies **************
mscorlib
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900)
CodeBase: file:///C:/Windows/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll
----------------------------------------
HoldemManager
Assembly Version: 1.11.2.2338
Win32 Version: 1.11.02.2338
CodeBase: file:///C:/Program%20Files%20(x86)/RVG%20Software/Holdem%20Manager/HoldemManager.exe
----------------------------------------
System.Drawing
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
----------------------------------------
System
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
System.Windows.Forms
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
----------------------------------------
DevComponents.DotNetBar2
Assembly Version: 8.3.0.0
Win32 Version: 8.3.0.0
CodeBase: file:///C:/Program%20Files%20(x86)/RVG%20Software/Holdem%20Manager/DevComponents.DotNetBar2.DLL
----------------------------------------
System.Xml
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
Accessibility
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/Accessibility/2.0.0.0__b03f5f7f11d50a3a/Accessibility.dll
----------------------------------------
DeployLX.Licensing.v3
Assembly Version: 3.2.2000.0
Win32 Version: 3.2.2000.3813
CodeBase: file:///C:/Program%20Files%20(x86)/RVG%20Software/Holdem%20Manager/DeployLX.Licensing.v3.DLL
----------------------------------------
System.Web
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900)
CodeBase: file:///C:/Windows/assembly/GAC_32/System.Web/2.0.0.0__b03f5f7f11d50a3a/System.Web.dll
----------------------------------------
System.Configuration
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Configuration/2.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll
----------------------------------------
HEMGUI
Assembly Version: 1.0.9.118
Win32 Version: 1.0.9.118
CodeBase: file:///C:/Program%20Files%20(x86)/RVG%20Software/Holdem%20Manager/HEMGUI.DLL
----------------------------------------
WindowsFormsIntegration
Assembly Version: 3.0.0.0
Win32 Version: 3.0.6920.4902 built by: NetFXw7
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/WindowsFormsIntegration/3.0.0.0__31bf3856ad364e35/WindowsFormsIntegration.dll
----------------------------------------
PresentationCore
Assembly Version: 3.0.0.0
Win32 Version: 3.0.6920.5001 built by: Win7RTMGDR
CodeBase: file:///C:/Windows/assembly/GAC_32/PresentationCore/3.0.0.0__31bf3856ad364e35/PresentationCore.dll
----------------------------------------
WindowsBase
Assembly Version: 3.0.0.0
Win32 Version: 3.0.6920.5001 built by: Win7RTMGDR
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/WindowsBase/3.0.0.0__31bf3856ad364e35/WindowsBase.dll
----------------------------------------
Softelvdm.SftTreeNET
Assembly Version: 2.0.13.0
Win32 Version: 2.0.13.0
CodeBase: file:///C:/Program%20Files%20(x86)/RVG%20Software/Holdem%20Manager/Softelvdm.SftTreeNET.DLL
----------------------------------------
Softelvdm.Controls
Assembly Version: 1.0.0.17
Win32 Version: 1.0.0.17
CodeBase: file:///C:/Program%20Files%20(x86)/RVG%20Software/Holdem%20Manager/Softelvdm.Controls.DLL
----------------------------------------

************** JIT Debugging **************
To enable just-in-time (JIT) debugging, the .config file for this
application or computer (machine.config) must have the
jitDebugging value set in the system.windows.forms section.
The application must also be compiled with debugging
enabled.

For example:

<configuration>
<system.windows.forms jitDebugging="true" />
</configuration>

When JIT debugging is enabled, any unhandled exception
will be sent to the JIT debugger registered on the computer
rather than be handled by this dialog box.

strops
06-23-2010, 09:58 AM
Yeah I'm using the most recent HEM and seem to have all the windows updates. Installed .net framework 4.0 last night and it made no dif then went back to 3.5 sp1 (think it's that lol)

Since last night it seems trying to start HEM is making my MSN Messenger crash too (pretty sure they're related)


:(

netsrak
06-23-2010, 12:18 PM
Please try this:


1) Download and run this uninstaller - http://www.holdemmanager.com/downloads/dotnetfx_cleanup_tool.zip
2) Install this one: http://download.microsoft.com/download/2/0/e/20e90413-712f-438c-988e-fdaa79a8ac3d/dotnetfx35.exe

strops
06-23-2010, 01:01 PM
That hasn't changed anything :(

morny
06-24-2010, 09:42 AM
Follow this FAQ FAQ]FAQ - Hold'em Manager Poker Tracking Software :: Reinstalling HEM without Losing Preferences (http://faq.holdemmanager.com/questions/99/Reinstalling+HEM+without+Losing+Preferences+) - Hold'em Manager Poker Tracking Software - Reinstalling HEM without Losing Preferences
Please Uninstall Holdem Manager and reinstall it

FAQ - Hold'em Manager Poker Tracking Software :: Using Revo Uninstaller (http://faq.holdemmanager.com/questions/126/Using+Revo+Uninstaller+) - Using Revo Uninstaller (uninstall HM with Revo FREE and reinstall it)

If your doing a clean reinstall you should consider the following.

See this FAQ FAQ - Hold'em Manager Poker Tracking Software :: Registration Benefits (http://faq.holdemmanager.com/questions/26/Registration+Benefits) on how to reset your code

Finally Please install the latest version: http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

Also when exactly does this happen?

strops
06-24-2010, 12:32 PM
I can't find where my HH's are stored? Don't want to delete HEM and lose them.

The problem is during launch (initialising database) and I've just realised it might be because of kapersky av, though it was working fine before and I've not changed any settings in the last couple of days. I don't know what I'm meant to change from the readme in HEM which says it can cause problems :confused:

I added patrick to msn, got it from a friend. Hope they can help me get this resolved more quickly or at least give me the msn of someone who can. I have teamviewer too if that helps.

_Loki_
06-24-2010, 12:49 PM
HH are not archived in Holdem Manager
Look here: C:\HMArchive

If it's not there & since you can't launch HM it's not so easy to find the path of HMArchive

Open explorer & right-click on the computer symbol (or c drive) & choose 'seach'. put hmarchive into the 'search for files or folders' field & click 'search now' - that should track it down for you

Failing that maybe the folder is on another drive or you've hidden it in folder options - I doubt :) ?

_Loki_
06-24-2010, 12:53 PM
When you find it I suggest you make a differently named folder somewhere else & copy/paste the HH's into the new folder for security & also backup somewhere or copy to USB stick

you're then good to go...

strops
06-27-2010, 03:59 PM
I've done all of this and it still isn't working :(

_Loki_
06-27-2010, 04:11 PM
Hi Strops

Can you be more detailed ? What didn't work ? At which point didn't it work ? Did you get error messages ? Did you find your HMArchive ? etc etc

strops
06-27-2010, 10:19 PM
I've re-installed both HEM and .net framework. Still getting the same error when I try to launch HEM though..

netsrak
06-28-2010, 03:20 AM
Please schedule a remote support session with our support. Email support@holdemmanager.net, with a link to this thread and your forum name, so we can setup a Teamviewer (http://www.holdemmanager.net/teamviewer) session.

strops
06-28-2010, 01:33 PM
OK, I've emailed them and I have teamviewer as well as msn & skype.