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View Full Version : No stats on table when player has "/" in his nickname



e306
10-16-2008, 04:18 AM
As you can see on the bottom left table, the HUD won't show any stats for the whole table, because one of the players has a "/" in his name. The entry in the database is probably also not correct (see right player search).
http://img357.imageshack.us/img357/8279/757hjr0jq1z420bkt6.jpg

i have the same problem with players and the german special character "ß" in their nickname.

e306
10-16-2008, 05:25 AM
oh, please move to "HUD Bugs"-Forum

Mike chops
10-16-2008, 08:57 AM
Can you send a Stars hand history file with this guy to mlamb1@gmail.com

e306
10-16-2008, 11:42 AM
didnt find the HH with the guy above, but another player causes the same problem:



PokerStars Game #20991354324: Hold'em No Limit ($0.50/$1.00) - 2008/10/07 0:00:46 ET
Table 'Otila IV' 9-max Seat #4 is the button
Seat 1: papa_kap/\o ($54.75 in chips)
Seat 2: Thornton77 ($15.85 in chips)
Seat 3: sage666 ($44.05 in chips)
Seat 4: KCW12 ($102.45 in chips)
Seat 5: caoqx ($136.30 in chips)
Seat 6: Landersp ($68.20 in chips)
Seat 7: fACEbasher ($143.60 in chips)
Seat 8: Austin3484 ($104.35 in chips)
Seat 9: jmjmcm ($19.40 in chips)
caoqx: posts small blind $0.50
Landersp: posts big blind $1
*** HOLE CARDS ***
fACEbasher: folds
Austin3484: folds
jmjmcm: folds
papa_kap/\o: folds
Thornton77: folds
sage666: folds
KCW12: folds
caoqx: folds
Uncalled bet ($0.50) returned to Landersp
Landersp collected $1 from pot
Landersp: doesn't show hand
*** SUMMARY ***
Total pot $1 | Rake $0
Seat 1: papa_kap/\o folded before Flop (didn't bet)
Seat 2: Thornton77 folded before Flop (didn't bet)
Seat 3: sage666 folded before Flop (didn't bet)
Seat 4: KCW12 (button) folded before Flop (didn't bet)
Seat 5: caoqx (small blind) folded before Flop
Seat 6: Landersp (big blind) collected ($1)
Seat 7: fACEbasher folded before Flop (didn't bet)
Seat 8: Austin3484 folded before Flop (didn't bet)
Seat 9: jmjmcm folded before Flop (didn't bet)


His nickname in the HM-database: ("\" missing)
http://img111.imageshack.us/img111/3865/c7wx6s3m2tx44p8pn3.jpg
http://img373.imageshack.us/img373/7492/7df78n6h8l8cae0rl8.jpg

Mike chops
10-16-2008, 12:03 PM
Thanks guys. I found the problem and fwded it to Roy for fixing.

e306
11-24-2008, 05:12 PM
Thanks guys. I found the problem and fwded it to Roy for fixing.

PUSH!

still not fixed in newest beta!
waiting for 5 weeks now.

Al1
11-25-2008, 10:47 AM
PUSH!

still not fixed in newest beta!
waiting for 5 weeks now.

Sorry about this delay, I don't know what happens, I will re-escalate this issue to Roy.

Mon
11-25-2008, 05:28 PM
I've been reporting this problem since months

http://208.109.95.123/forum/showthread.php?t=539

http://208.109.95.123/forum/showpost.php?p=16988&postcount=10

But HM support keep saying me I'm the only one with this problem. Glad to see I'm not.

morny
11-27-2008, 02:56 PM
Hi,

This works fine for me with RC9 and imports exactly as seen. If your using version RC9 and it still dosent import then let me know. Mon i was away for a few days but i asked you to try a few things for me regarding regional settings, how did this go?

morny
11-27-2008, 02:59 PM
Also E306 can you post all your regional settings in Control Panel > Regional Settings & Language until i see if youve the same as Mon assuming your still having the problem

Mon
11-27-2008, 05:09 PM
Mon i was away for a few days but i asked you to try a few things for me regarding regional settings, how did this go?

I tried with regional setting set to English (USA) with no success.

One thing I noticed lately is that I can see the players with nicknames containing "/" and "\" characters in the players list, but they only show with the "/" and not the "\".

For example: players "/v\ontana" and "Sick/\Tick" appear as "/vontana" and "Sick/Tick" in my players list, as if HM would have wiped the backslash "\" from their nicknames, hence, their stats appear nowhere in the HUD cause, for HM, they are different players to those sat at the table.

e306
11-27-2008, 05:21 PM
i have german regional settings.
and i'm using rc5.

e306
11-27-2008, 05:22 PM
For example: players "/v\ontana" and "Sick/\Tick" appear as "/vontana" and "Sick/Tick" in my players list

same here, as you can see on my screenshots.

morny
11-28-2008, 03:42 AM
Did you just change 1 setting Mon or all of them, try it this time and go through all the settings and set it as if your living in the US or UK, so change the language, the keyboard etc

If both of you can try this and retry (make sure you have RC9 as it has that last fix http://www.holdemmanager.com/downloads/HmUpdate1.06.04beta.exe) the reason i want you to try is we had a problem similar to this recently with Russian settings and when he changed everything to english it worked fine, once we knew this it was an easy fix.

If changing the regional settings back dosent work ill see if Roy can look into this

toedder
03-18-2009, 01:55 PM
fwiw, I have the same problem. There is a player named C@t\/\/oman, and it won't display HUD stats. And I only have 9 hands of that player in my DB (without the backslash), played with him/her today, and it didn't import a hand. Tried to manually import the file, but it only produced import errors. I changed EVERY setting to English (US), but still no success. I am using 1.07. Will try 1.08B if required after dinner. But this really skews my statistics, me no likey. And honestly, I don't think this has anything to do with language settings, as the backslash is usually an escape character, and I think that it isn't escaped at one point when processing the name or so.