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psumarkopolo
06-20-2010, 01:08 AM
My hem is only getting some hands. This is happening on UB and PS

any help pls?

netsrak
06-20-2010, 06:32 AM
* Please try updating to the latest version 1.11.02 from the link in my signature.

* Under Vista and Windows 7 make sure that holdemmanager.exe, hmhud.exe and dbcontrolpanel.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the holdemmanager.exe, dbcontrolpanel.exe and the hmhud.exe executable and select "Run as admin" from the popup menu under compatibilty.

* If that doesn't help, please check this and answer and post the questions FAQ - Hold'em Manager Poker Tracking Software :: My HUD Doesn't Work (http://faq.holdemmanager.com/questions/48/My+HUD+Doesn't+Work)

psumarkopolo
06-22-2010, 05:27 PM
still isn't wokring

IroncladMerc
06-23-2010, 10:19 AM
I'm having the same problem on Full Tilt, it's only importing half of my hands at the cash tables. I updated to the latest version, everything is running as admin. I have the missing hands in a HH file, but even after deleting the 27 hands that it did import, I cannot reimport the file at all. It just says 0 files found to process. So I have a file with 61 hands in it that can't be imported to my database now.

netsrak
06-23-2010, 12:18 PM
You need to rename the file to import it again.

HemmaCuda
06-23-2010, 12:41 PM
So during my current session I was not running auto-import. When I began auto-import it started importing my hands in real time but not hands that I had played in the previous half hour. So it imported the last 8 hands I played.

I tried to force it to import the files and it says duplicate hands. I deleted all hands from today and I force it to import the file and it only imports those same 8 hands and says the rest are duplicate hands. This is all on the Cake network. What gives?? I've never had any problems like this before.

morny
06-24-2010, 09:38 AM
Hi,

try moving your hands to a new folder and reimport from there, if you still get the duplicate hands message double check all your filters and clear and if the problem persists please email the hands to support@holdemmanager.net and also link to this thread

bel26
06-24-2010, 02:00 PM
I have the same problem. I have windows 7 and HM 1.11.02 it worked perfectly until 2 days ago.
since that it hasn't worked. I have tried everything that I read here but nothing changed.
At the moment play on pokerStars and Partypoker and both of have a same problem.

bel26
06-24-2010, 02:04 PM
I have also tried to reinstall but didn't chane the problem

morny
06-24-2010, 02:29 PM
So its just missing some hands but works ok most of the time, please email the hands that dont import to support@holdemmanager.net and also link to this thread

support@holdemmanager.com

bel26
06-27-2010, 05:41 AM
No you missunderstud me. Not just few hands missing. Always missing about half of hands. and every time have a same problem. :(

netsrak
06-27-2010, 08:34 AM
We need more details to help you.

Please check this faq link and post the answers:
FAQ - Hold'em Manager Poker Tracking Software :: My HUD Doesn't Work (http://faq.holdemmanager.com/questions/48/My+HUD+Doesn't+Work)

bel26
06-28-2010, 05:13 PM
What kind of details do you need? I think I have written down everything in my first post.

morny
06-28-2010, 07:22 PM
We need the answers to all the questions at the bottom of that FAQ, we need this to narrow down the possible cause, it could be anything of 100 things with the information you gave us, the more information you give us the quicker we can provide a solution by ruling out the other 90+ possible causes:)

psumarkopolo
06-29-2010, 06:21 PM
PokerStars Game #46146043219: Hold'em No Limit ($0.50/$1.00 USD) - 2010/06/29 17:48:11 ET
Table 'Mocia' 9-max Seat #4 is the button
Seat 1: samecek ($55 in chips)
Seat 2: psumarkopolo ($100 in chips)
Seat 3: ItsWayneman ($50 in chips)
Seat 4: helpmedie ($100 in chips)
Seat 5: sas99 ($41.90 in chips)
Seat 6: bat91186 ($219.60 in chips)
Seat 7: The Sarge1 ($112.60 in chips)
Seat 8: zbpoker ($168.20 in chips)
sas99: posts small blind $0.50
bat91186: posts big blind $1
*** HOLE CARDS ***
Dealt to psumarkopolo [Qh Qc]
The Sarge1: folds
zbpoker: folds
samecek: folds
psumarkopolo: raises $2 to $3
ItsWayneman: calls $3
helpmedie: folds
sas99: folds
bat91186: calls $2
*** FLOP *** [2d Jd 8c]
bat91186: checks
psumarkopolo: bets $7.30
ItsWayneman: raises $12.70 to $20
bat91186: folds
psumarkopolo: raises $33.20 to $53.20
ItsWayneman: calls $27 and is all-in
Uncalled bet ($6.20) returned to psumarkopolo
*** TURN *** [2d Jd 8c] [4s]
*** RIVER *** [2d Jd 8c 4s] [As]
*** SHOW DOWN ***
psumarkopolo: shows [Qh Qc] (a pair of Queens)
ItsWayneman: shows [Js 8s] (two pair, Jacks and Eights)
ItsWayneman collected $100.50 from pot
*** SUMMARY ***
Total pot $103.50 | Rake $3
Board [2d Jd 8c 4s As]
Seat 1: samecek folded before Flop (didn't bet)
Seat 2: psumarkopolo showed [Qh Qc] and lost with a pair of Queens
Seat 3: ItsWayneman showed [Js 8s] and won ($100.50) with two pair, Jacks and Eights
Seat 4: helpmedie (button) folded before Flop (didn't bet)
Seat 5: sas99 (small blind) folded before Flop
Seat 6: bat91186 (big blind) folded on the Flop
Seat 7: The Sarge1 folded before Flop (didn't bet)
Seat 8: zbpoker folded before Flop (didn't bet)


hadn that is not being uplaoded




PokerStars Game #46145941622: Hold'em No Limit ($0.50/$1.00 USD) - 2010/06/29 17:45:43 ET
Table 'Mocia' 9-max Seat #1 is the button
Seat 1: samecek ($50 in chips)
Seat 2: psumarkopolo ($100 in chips)
Seat 3: ItsWayneman ($51.50 in chips)
Seat 5: sas99 ($43.90 in chips)
Seat 6: bat91186 ($219.60 in chips)
Seat 7: The Sarge1 ($105.40 in chips)
Seat 8: zbpoker ($168.20 in chips)
Seat 9: geringmi ($108.20 in chips)
psumarkopolo: posts small blind $0.50
ItsWayneman: posts big blind $1
helpmedie: sits out
*** HOLE CARDS ***
Dealt to psumarkopolo [Qh Qs]
sas99: folds
bat91186: folds
The Sarge1: raises $2 to $3
zbpoker: folds
geringmi: folds
samecek: folds
psumarkopolo: calls $2.50
ItsWayneman: folds
*** FLOP *** [6h Kd 4h]
psumarkopolo: checks
The Sarge1: bets $5
psumarkopolo: calls $5
*** TURN *** [6h Kd 4h] [Jd]
psumarkopolo: checks
The Sarge1: bets $12
psumarkopolo: folds
Uncalled bet ($12) returned to The Sarge1
The Sarge1 collected $16.20 from pot
The Sarge1: doesn't show hand
*** SUMMARY ***
Total pot $17 | Rake $0.80
Board [6h Kd 4h Jd]
Seat 1: samecek (button) folded before Flop (didn't bet)
Seat 2: psumarkopolo (small blind) folded on the Turn
Seat 3: ItsWayneman (big blind) folded before Flop
Seat 5: sas99 folded before Flop (didn't bet)
Seat 6: bat91186 folded before Flop (didn't bet)
Seat 7: The Sarge1 collected ($16.20)
Seat 8: zbpoker folded before Flop (didn't bet)
Seat 9: geringmi folded before Flop (didn't bet)


Hand that is being uplaoded

psumarkopolo
06-29-2010, 06:24 PM
I have gone ahead and taken the HH that wasnt appearing it, and pasted it in another note pad file, and then saved it as test HH and it won't uplaod

morny
06-29-2010, 07:15 PM
Both of those import fine for me, Please install the latest version: http://www.holdemmanager.com/downloads/HmBetaUpdate.exe and can you create a new database FAQ - Hold'em Manager Poker Tracking Software :: Create / Delete Database (http://faq.holdemmanager.com/questions/75/Create+%7B47%7D+Delete+Database) and if the problem persists maybe we can do a teamviewer session to troubleshoot the problem, please email me with a suitable time to do the session and also the timezone your in.

Thanks
Morny
support@holdemmanager.com