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jpjpjp
06-19-2010, 07:26 PM
I would like someone to guide me through the process live through team viewer. I have been doing everything instructed in all the threads and faqs to no avail.
I do not want a link - i tried doing all of the solutions, I would like a live human to help me out here. Otherwise, I am going to have to cancel my purchase, however I would love to resolve this promptly. please help.

morny
06-19-2010, 08:03 PM
Hi,

Sorry to hear your having issues, i know you said you tried all the solutions but you didnt mention specific ones so ill quote the steps you should do

Now there isnt anything i can do in a teamviewer session that will fix it that isnt listed below, basically either a firewall or windows has caused a conflict with PostgreSQL and if the solutions below dont fix it youll need to reinstall PostgreSQL or visit the PostgreSQL forums and see if one of the experts there can help you get access to your database if you dont want to start a new one.

There is 3 different links to postgreSQL versions below so one of them should work.

This is usually a firewall or windows update issue.

First try to reboot.

If no help, try this:

Start > Programs > PostgreSQL > 8.x > Stop Service

Start > Programs > PostgreSQL > 8.x > Start Service

If that doesnt help delete the \postgresql\8.x\data\postmaster.pid file, if you see it.

Add exceptions to the windows firewall, even if it is off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily - FAQ - Hold'em Manager Poker Tracking Software :: Windows Firewall / Defender Problems (http://faq.holdemmanager.com/questions/275/Windows+Firewall+%7B47%7D+Defender+Problems) - Windows Firewall / Defender Problems

Please try following these FAQs, step by step:

1) FAQ - Hold'em Manager Poker Tracking Software :: Can't Connect / Failed to Start PostgreSQL (http://faq.holdemmanager.com/questions/91/Can't+Connect+%7B47%7D+Failed+to+Start+PostgreSQL+ ) Can't Connect / Failed to Start PostgreSQL
2) reinstall the same version of postgresql, using the same \data folder - FAQ - Hold'em Manager Poker Tracking Software :: Reinstall PostgreSQL Preserving Old Database (http://faq.holdemmanager.com/questions/71/Reinstall+PostgreSQL+Preserving+Old+DatabaseReinst all) PostgreSQL Preserving Old Database
3) Still Can't Connect to PosgreSQL? Try This! - Holdem Manager Forums (http://www.holdemmanager.net/forum/showthread.php?t=8261)

If that doesn't help you will probably have to reinstall PostgreSQL completely and reimport your hands using these instructions

1) Uninstall PostgreSQL from the Windows Control Panel.
2) Use our combo installer to reinstall PostgreSQL. Make sure you un-check Holdem Manager during installation. http://www.holdemmanager.com/downloads/Holdem_Manager_Setup.exe

If that installer fails to install PostgreSQL, please reinstall PostgreSQL using the following instructions:
A) Start > Programs > Accessories > Command Prompt > Right-Click > Run As Administrator

net user postgres /delete
B) Reboot.
C) Try installing this version of PostgreSQL - http://www.holdemmanager.com/downloads/Postgres_8.3.9-v1.0.7.exe

If that doesnt work Please try this version PostgreSQL: Choose a Mirror (http://wwwmaster.postgresql.org/download/mirrors-ftp/binary/v8.2.17/win32/postgresql-8.2.17-1.zip)

jpjpjp
06-19-2010, 09:03 PM
my comp wont let me uninstall postgres properly.

If i knew how to wipe all history of these programs to reinstall i would.

no secuirty issues i have all firewalls removed etc.

need to figure out how to uninstall everything.

netsrak
06-20-2010, 06:26 AM
Do you get any error message when trying to uninstall postgres?

You could try revo uninstaller: