HM usage help plz

[kraxths]

hi guys...i bought, installed and setuped HM, i open it, then I open Pokerstars but it doesnt show any stats, nothing...can you help me please ? I got to do anything more so it works ?
Also, if it works do I have to do anything so it saves my hands etc?
What else can I keep in track through HM apart from seeing others' 3-bets, 4-bets, stats etc?

thanks for your time

[morny]

Please follow this FAQ FAQ - Hold'em Manager Poker Tracking Software :: Poker Stars Setup (http://faq.holdemmanager.com/questions/6/Poker+Stars+Setup) and if your having issues Please see this FAQ FAQ - Hold'em Manager Poker Tracking Software :: My HUD Doesn't Work (http://faq.holdemmanager.com/questions/48/My+HUD+Doesn't+Work) and answer any questions that apply to you so we can narrow down what the issue is

[kraxths]

hi again...I tried to do the things are said in FAQ, so I went to run the .exe file as administrator...but I noticed one thing. That the .exe file doesnt have a regular icon, but the icon of a file which files that cant be read have.
f.e like when you have an mp3 file, but not any program to play mp3s.
any idea?

[netsrak]

I'm not sure what you mean. Can you post a screenshot please?

And please give us the answers to the FAQ link morny posted above.

[kraxths]

the icon of holdemanager.exe is like this in the C drive/program files etc:

http://www.sevenforums.com/attachments/general-discussion/32618d1256304022-exe-file-icon-missing-gtalk.jpg

[netsrak]

Did you install the full version of HM first?

Are you running any security software like a firewall, spybot, tune utilities?
Which virus scanner are you using?

Does HM start normally?

[kraxths]

yeah, I installed full version, i have even bought it already

i'm running TuneUp utilities
virus scanner: avast

HM program opens, but doesnt work, doesnt import neither I see table manager etc

[netsrak]

And did you change the administrator settings?
You need to use windows explorer or workplace and navigate to the Holdemmanager installation folder (default c:\program files\rvg software\holdemmanager or sth. similar) to do this.

[kraxths]

yes man but in there, there is a holdemmanager file, and next to it a holdemmanager.exe file.
I "run as admin" on the 2nd file, right? but the 2nd file icon is like the way I showed you in the link, so when I go to properties, there's not even a compability tab.

[netsrak]

There should be 3 files where you need to set "Run as administrator":

holdemmanager.exe
hmhud.exe
dbcontrolpanel.exe

It might be necessary to uncheck "Hide known file extensions" in your windows folderoptions if you have no other way to identify this files.