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Weegen
06-17-2010, 09:57 AM
I play on RPM-Poker (Merge skin) and my hud works fine for few rounds but then it stops updating. The hands do still import into the database so it's just a hud problem. I have no problems with other sites (PS & FTP). I have tried to restart the auto importer and the Table Manager but all the same stats show up. Also when the auto importer imports a new RPM hand it also imports all the old hands from this session as duplicates. Is it supposed to do that?

Here's a picture if it helps:
http://i45.tinypic.com/8xorib.jpg

My system:
- HEM 1.11.02
- Windows XP (VirtualBox guest, Ubuntu 10.04 is the host. PosgreSQL is in Ubuntu)
- RPM auto import folder: "C:\Program Files\RPMPoker\history + subfolders"
- RPM archive folder: "C:\HMArchive"

FutureInsights
06-19-2010, 08:54 AM
I also play on Merge. Because of the way tables are named, they always don't get moved to the archive folder when done. I have to manually move them.

I don't really have a problem with HUD, per se - but if multitabling, I do believe I am missing some hands.

Confirm if screen scraping is used for Merge HUD? Because I turn off dealer chat on Merge.

I Cascade tables on Stars and FTP, but max table, stack on Merge.

morny
06-19-2010, 09:19 PM
The duplicate hands thing is normal, when you say it stops updating if you then do a manual import does it pickup hands or does it give import errors?

If you find it missed some hands in a session please email all the original hands from that session to support@holdemmanager.net and also link to this thread

We dont use any scraping methods, all info is taken from the hand histories.

vikastsinha
06-21-2010, 02:47 PM
I started playing on bigbet today and so far only one table. The HUD doesn't come up even though I see the details in my sessions at the same time. How to sort this?

Thanks

_Loki_
06-21-2010, 09:09 PM
You're Vista I think ? Could be simple thing like permissions...

Try reading through these & make sure you've done everything
FAQ - Hold'em Manager Poker Tracking Software :: Merge Poker General Information (http://faq.holdemmanager.com/questions/350/Merge+Poker+General+Information)
FAQ - Hold'em Manager Poker Tracking Software :: Merge Network Setup (http://faq.holdemmanager.com/questions/325/Merge+Network+Setup)
FAQ - Hold'em Manager Poker Tracking Software :: Setting Up Auto Import Folders (http://faq.holdemmanager.com/questions/274/Setting+Up+Auto+Import+Folders)

Still not working ? Then look at this. Try what it says. If no good, then post answers to the questions at the end.
FAQ - Hold'em Manager Poker Tracking Software :: My HUD Doesn't Work (http://faq.holdemmanager.com/questions/48/My+HUD+Doesn%27t+Work)

Hope this helps

vikastsinha
06-22-2010, 05:18 PM
Sorry, couldn't see how I could attach in the comment to FAQ. Hence, posting here.

1) 1.11.02
2) Merge - BigBet (works on Betfair, Stars)
3) NL
4) yes
5) HH saved real-time. Session details can be seen live on HEM but HUD doesn't work
6) Checked
7) Confirmed
8) The link mentioned is not working
9) Tried table finder. It asks for red icon to be put on table and select. Nothing happens even if I do it. Please note that the table appears in the table finder.
10) They are in XML format but yes in English
11) Attached

_Loki_
06-22-2010, 06:32 PM
for point 8] I can't get that link in the FAQ to work either

this is the correct link:
FAQ - Hold'em Manager Poker Tracking Software :: Create / Delete Database (http://faq.holdemmanager.com/questions/75/Create+%7B47%7D+Delete+Database)

vikastsinha
06-22-2010, 07:01 PM
Ok, I'll try that tomorrow but I assume that the database shouldn't be a problem as HEM updates real time. It is only the HUD. Let me know what you think. Btw I have vista and UAC is disabled. I have been playing on betfair/Stars/Party/FT and the HUD works fine there.

Toluvel
06-22-2010, 07:56 PM
I have the same problem on PokerNordica - another Merge skin. The hud updates only a few hands then stops. Hands are normally imported, its is possible to view them but the hud stops updating after like 6 hands. The next time I start HM and play the hud is updated..
Also, sometimes when someone leaves and a new player sits in in his place the old stats don't disappear and new don't appear

netsrak
06-23-2010, 12:37 PM
Please delete the Merge handhistory file or move it to a different folder (it may be to big) and try again. A new empty file should be generated.

Toluvel
06-23-2010, 03:26 PM
Where exactly is it? Which one is it ?

morny
06-24-2010, 12:33 PM
Should be in C:\Program Files\Bigbet\History or possibly C:\Program Files\Merge\BigBet

But if the hands are definetely importing correctly and you can see them in reports then this shouldnt be the problem

try using the table finder

FAQ - Hold'em Manager Poker Tracking Software :: Configuring Table Finder to Show HUD (http://faq.holdemmanager.com/questions/60/Configuring+Table+Finder+to+Show+HUD+) - Configuring Table Finder to Show HUD and if the problem persist maybe we can do a teamviewer session to troubleshoot the problem, please email me with a suitable time to do the session and also the timezone your in.

Thanks
Morny

vikastsinha
06-24-2010, 01:40 PM
I tried the table finder but dragging the red icon doesn't populate the table. I can do a session tomorrow around 3pm UK time.

morny
06-24-2010, 02:00 PM
sorry forgot to give you my email support@holdemmanager.com

Toluvel
06-27-2010, 04:46 PM
I'm still experiencing the same problems, did you manage to come up with a solution ? I'd be very grateful, because now my HUD is only partly helpful :/

morny
06-27-2010, 09:10 PM
Hi, maybe we can do a teamviewer session to troubleshoot the problem, please email me with a suitable time to do the session and also the timezone your in.

Thanks
Morny
support@holdemmanager.com

ProsperousOne
07-04-2010, 10:25 PM
I'm Playing on RPM, and had to use the Table Finder Feature....

I didn't see anything in the FAQs about using table finder after install :(.

Did I miss it?

netsrak
07-05-2010, 03:54 AM
You mean how to use the table finder? FAQ - Hold'em Manager Poker Tracking Software :: Configuring Table Finder to Show HUD (http://faq.holdemmanager.com/questions/60/Configuring+Table+Finder+to+Show+HUD+)

Once you did it it should work automatically

Toluvel
07-31-2010, 07:12 PM
still having the same problem... did any1 manage to come up with a solution ?

netsrak
08-01-2010, 06:54 AM
* Please try updating to the latest version 1.11.03 from the link in my signature.

* Under Vista and Windows 7 make sure that holdemmanager.exe, hmhud.exe and dbcontrolpanel.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the holdemmanager.exe, dbcontrolpanel.exe and the hmhud.exe executable and select "Run as admin" from the popup menu under compatibilty.

* If that doesn't help, please check this and answer and post the questions FAQ - Hold'em Manager Poker Tracking Software :: My HUD Doesn't Work (http://faq.holdemmanager.com/questions/48/My+HUD+Doesn't+Work)