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PatInTheHat
06-16-2010, 02:05 PM
I haven't played on FTP since the major overhaul some months ago. I have prefetch setup and working properly on stars however on FTP nothing happens other then the table name is displayed in the "Table Manager". I suspect my HUD for FTP is also not working but I have yet to sit down to play any (other then testing play money tables which the hud did not work) I am using V1.11.01. Import folders are setup correctly. Prefetch is ticked off in HUD Options.

morny
06-17-2010, 12:39 AM
Please install the latest version: http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

In 1.11.02 we introduced the option to choose different screenscrape methods, There are 3 different methods you can select under sceen scrape method in Hud Options > Table Preferences.

DMW:
This is the method used to get player names for Full Tilt pre-fetch and Rush tables. Its is also used for Live Tracking Pokerstars tables.

DMW should work for all Vista or Windows 7 machines that have Aero enabled themes.

Printwindow:
This should work on XP machines but we have had reports of crashing and it can cause white flashing on the tables for some people

Screenscrape:
This should work for all Operating Systems but you need to keep the window visible and the name panels free of HUD panels.

PatInTheHat
06-17-2010, 01:11 AM
DMW: I believe is what I was originally using. It appears to not work at all.

PrintWindow: Immediatly causes FTP to crash

Screenscrape: HUD does not come up.

Does "Live Tracking" have any bearing on this at all? Currently It is disabled.

What can we try from here? Perhaps start with the basics, maybe I missed something obvious?

morny
06-17-2010, 06:54 PM
Hi,

No you dont need live tracking ticked but obviously do need prefect option ticked in Hud Options > Site Options

Maybe we can do a teamviewer session to troubleshoot the problem, please email me with a suitable time to do the session and also the timezone your in.

Thanks
Morny

PatInTheHat
06-17-2010, 11:08 PM
The option is checked off.

I am free anytime tomorrow (mountain time) however I would prefer to use a teamviewer session as a last resort. If you think it's necessary I can be available whenever.

netsrak
06-18-2010, 03:28 AM
Please schedule the remote support session with our support. Email support@holdemmanager.net, with a link to this thread and your forum name, so we can setup a Teamviewer (http://www.holdemmanager.net/teamviewer) session.

gunner109
06-18-2010, 03:05 PM
Please install the latest version: http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

In 1.11.02 we introduced the option to choose different screenscrape methods, There are 3 different methods you can select under sceen scrape method in Hud Options > Table Preferences.

DMW:
This is the method used to get player names for Full Tilt pre-fetch and Rush tables. Its is also used for Live Tracking Pokerstars tables.

DMW should work for all Vista or Windows 7 machines that have Aero enabled themes.

Printwindow:
This should work on XP machines but we have had reports of crashing and it can cause white flashing on the tables for some people

Screenscrape:
This should work for all Operating Systems but you need to keep the window visible and the name panels free of HUD panels.

What is Aero enabled themes ?

_Loki_
06-18-2010, 03:34 PM
google gave me this:

Windows Aero - Wikipedia, the free encyclopedia (http://en.wikipedia.org/wiki/Windows_Aero)

PatInTheHat
06-20-2010, 04:19 PM
I am uncertain how we commence this team viewer session?

netsrak
06-21-2010, 03:26 AM
Email support@holdemmanager.net and we will arrange it with you.

PatInTheHat
09-01-2010, 12:16 AM
Upgraded to 1.11.05 Beta 9 and prefetching now no longer works. Any help?

EDIT: It displays 0 hands and "-" for stats.

netsrak
09-01-2010, 05:14 AM
yep, its broken