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woo76
06-13-2010, 04:05 PM
My HEM database shows the total number of players and stats show up for players on Stars, but when I click on "players" tab the field is blank. Thus, I cannot run reports, view session stats or graphs because there is no player to run it against. Do I just need to turn a display on or something? I just downloaded HEM and have played about 3 sessions.

Thanks for any help!

morny
06-14-2010, 12:16 AM
See this FAQ FAQ - Hold'em Manager Poker Tracking Software :: Missing Hands or Inaccurate Reports (http://faq.holdemmanager.com/questions/371/Missing+Hands+or+Innacurate+Reports) if that doesnt solve it can you create a new database FAQ - Hold'em Manager Poker Tracking Software :: Create / Delete Database (http://faq.holdemmanager.com/questions/75/Create+%7B47%7D+Delete+Database) and reimport some hands and see if the problem persists

woo76
06-14-2010, 07:58 PM
Thanks for the reply. I tried every step. Created new database. Still nothing. It shows on left Tab "(Players 770)", but when I click on that tab no players show up. When I click on session/reports/graphs I get a pop up stating "You have not selected a player to run this report against. Please click on 'change'." When I click "Change" there are no players to choose from.

Again, thank you for your support.

morny
06-14-2010, 10:39 PM
Did you physically type your username or were you trying to choose it from a list, you need to type it first time

FAQ - Hold'em Manager Poker Tracking Software :: Player Name & Alias (http://faq.holdemmanager.com/questions/33/Player+Name+%26+Alias+)

If you havent chosen your name nothing will show up until you do, if your name is not showing up when you type it then the hands havent been imported

woo76
06-16-2010, 08:15 PM
Thanks! I am a moron. That worked. I tried it before manually installing database and it didn't work, but now it works fine. Thanks again.

-Woo