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texas donald
06-09-2010, 10:20 AM
had a few problems with my last HEM but have not long wiped my computer and started again, so am on a new database. everything has been fine but then in my session last night my HEM showed me down 18 less than my poker cashier balance was.

What could cause this? I really dont want my figures to be incorrect so want it sorting ASAP.

Thanks for any help

texas donald
06-09-2010, 01:49 PM
I'm mid session now and once again the figures are different to what my cashier is.

Please could someone help me out on how to fix this asap please.

I have the latest version. Strange that this has all of a sudden started to happen

morny
06-10-2010, 12:17 AM
See these FAQs
FAQ - Hold'em Manager Poker Tracking Software :: Missing Hands or Inaccurate Reports (http://faq.holdemmanager.com/questions/371/Missing+Hands+or+Inaccurate+Reports)
FAQ - Hold'em Manager Poker Tracking Software :: Multi Currency (http://faq.holdemmanager.com/questions/369/Multi+Currency)

If that doesnt solve it the only way is to compare a small session that is wrong and go through the hands individually and please email the hands to support@holdemmanager.net and also link to this thread if you find a hand that is wrong but 99.99% of the time its something else rather than a miscalculated hand