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colossk
06-08-2010, 03:20 PM
I recently conacted Stars to get all my hands due to a hard drive crash.

They sent them to me in about 50 different rar files and when I extract them they go into a notepad document.

Sometimes when I try to import them HEM goes thru the importing process but no hands appear in my database.

HEM does the following:

It says " Found 1 file to process" then it goes thru and says " x of 128 parts of large files have been processed. It goes from 1-128 and then when it is finished it says 0 hands have been imported.

This occurs on about 1/2 of my files, the other 1/2 works fine. This is not a case of it importing duplicate hands because when that happens it says x # of duplicate hands were imported or something along those lines.

I opened up the notepad files to make sure they were HH and they are.

Any ideas?

morny
06-08-2010, 10:54 PM
The importing x of x part of a large file is just indicating its a large file but it should import fine, See this FAQ FAQ - Hold'em Manager Poker Tracking Software :: Missing Hands or Inaccurate Reports (http://faq.holdemmanager.com/questions/371/Missing+Hands+or+Innacurate+Reports) to make sure its not any of those issues and did you notice if there were import errors

can you create a new database FAQ - Hold'em Manager Poker Tracking Software :: Create / Delete Database (http://faq.holdemmanager.com/questions/75/Create+%7B47%7D+Delete+Database) and import into that and at the end note how many imported, how many duplicates and how many import errors