PDA

View Full Version : Upgrading to windcows 7



stranglylucid
06-06-2010, 01:17 PM
I am getting ready to upgrade my laptop and desktop to windows 7. I have registered my serial on HEM, will I have any problems if I try to use the serail again?

netsrak
06-07-2010, 03:30 AM
You'll need to reset your key to use it again.
Registration Home Page (http://www.holdemmanager.net/Registration)
Create an account there and enter your key.

stranglylucid
06-15-2010, 12:53 PM
Ok, I upgraded my desk top and everything is fine, but I used the wrong serail on my lap top, and now I can't reset it. I can't use the clear serial in the help menu, as the program won't start. I tried showing hidden files, to delete the holdemmanager.exe.ldat file, but it didn't show up. I even uninstalled and reinstalled everything. Still no luck.

How can I put the correct serial in?

BufFather
06-15-2010, 02:52 PM
just use HM on your desktop.
Help -> Registration -> Clear HM or OM
once you login you can deactivate any of your serial numbers and then you can use it on your laptop.

stranglylucid
06-15-2010, 03:09 PM
How does that help me clear the wrong serial that is on my desktop?

morny
06-15-2010, 07:32 PM
Which Operating System, Firewall, and Anti-Virus are you using?

we need to enable the option to see Hidden Files: http://www.bleepingcomputer.com/tutorials/tutorial62.html
Problems Registering Holdem Manager:

1. Delete C:\Program Files\RVG Software\Holdem Manager\holdemmanager.exe.ldat (Program Files (x86) if you have the 64bit version)

2. Delete C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic (XP Users can find the file at C:\Documents and Settings\All Users\AppData\XHEO INC\SharedLicenses\HoldemManager.lic)

If that doesnt work maybe we can do a teamviewer session to troubleshoot the problem, please email me with a suitable time to do the session and also the timezone your in.

Thanks
Morny
support@holdemmanager.com