Pre-fetch on FTP doesn't work

[krut]

Pre-fetch on FTP stopped working. Before that everything was great.
All preferences are ok. But hud doesn't appear.
Have tried with previous versions, same thing - when i open a table, nothin happens.

[netsrak]

Which HM version?
The Prefetch uses the same OCR technique as the Rush Hud. Is the rush hud working for you?
Please post a screenshot of a table.

[krut]

Last HM version.
About weak ago everything was fine. But now... can't understand why :confused:
I don't play rush. But I've tried it a few minutes ago. Hud doesn't work there.


http://img168.imageshack.us/img168/7154/noprefetch.th.jpg (http://img168.imageshack.us/i/noprefetch.jpg/)

Uploaded with ImageShack.us (http://imageshack.us)

[netsrak]

Does it work with 1.10.06a? http://www.holdemmanager.com/downloads/HmBetaUpdate_1.10.06a.exe

[krut]

i've tried with 1.10.06a and other previous versions. Doesn't work

[morny]

Obvious question but prefetch is definetely ticked in Hud Options > Site Options > Full Tilt? If so Please try these tips to see if it helps



1) The tables need to be sized appropriately. (600 - 750 range) If your Rush table is outside of that range a pop-up message in the HUD window will advise you.

2) Make sure your HUD doesn't overlap names on the table. We're using a screen scrape method for various reasons and the names must be visible so we can read them. Also go to FTP Lobby > Languages > Language Options and make sure they are set to English

3) Please install the latest version: http://www.holdemmanager.com/downloads/HmBetaUpdate.exe

4) Make sure the english language is selected under the languages menu in the lobby

5) Test the Hud out on a normal table first to verify its working

6) Dont use any Aero or other windows themes, change it to the default xp/vistawin7 theme

XP Windows XP: Use Windows XP in "Classic view" (http://www.microsoft.com/windowsxp/using/setup/personalize/classic.mspx)
Vista Change the desktop theme (http://www.microsoft.com/enable/training/windowsvista/theme.aspx)
Win7
Windows 7 Switching Desktop Themes in Windows 7: Changing the Windows Aero Theme With Two Easy Methods (http://pc-tutorials.suite101.com/article.cfm/switching_desktop_themes_in_windows_7)

7) Turn Cleartype Off
Vista How to Turn Off ClearType in Windows Vista (http://www.i4u.com/article7805.html)
Windows 7 Turn Off ClearType — MAXIMUMpcguides – Windows 7 tips, tricks, help, and how-to guides (http://maximumpcguides.com/windows-7/turn-off-cleartype/)

8) Turn Avatars off in Full Tilt go to Options and untick Avatars

9) Switch between Classic and Racetrack in FT by going to Options > Table View

10) If you are using graphics mods you need to restore the default FTP graphics.

FTP Graphics Restore (http://www.fozzypokermods.com/ftprestore.html)

You should be able to use the Selective Restore Package and install the BasePods Classic and BasePods RaceTrack so that HMHUD can properly read the names from the basepod. The area around the player name text must be the default colors of Black or White.

11) Reduce number of tables

12) Please give HoldemManager Administrator rights -

1) Go to C:\Program Files\RVG Software\Holdem Manager (Program Files (x86) if you have the 64bit version)
2) Rightclick the HoldemManager.exe and choose "Properties".
3) Go to the Compatibility Tab and select "Run this program as an Administrator".
4) Do the same for HMHud.exe and DBControlPanel.exe


Cheers
Morny

[krut]

Obvious question but prefetch is definetely ticked in Hud Options > Site Options > Full Tilt? If so Please try these tips to see if it helps

I did all that

[netsrak]

Please attach the file config\holdemmanager.config and post a screenshot of your site options for full tilt.

[krut]

Done.

PS. Don't know, but may be it's important. When I open tables, nothing appears in "...Holdem Manager\Importing\HEM Data"
As I understand there should be hand history of observed hands

http://forums.holdemmanager.com/attachment.php?attachmentid=4249&stc=1&d=1275815571

[morny]

Hi, maybe we can do a teamviewer session to troubleshoot the problem, please email me with a suitable time to do the session and also the timezone your in.

Thanks
Morny
support@holdemmanager.com

[krut]

Hey Morny, I've sent u an email on support@holdemmanager.com.
But still didn't get a response

[morny]

I dont have any outstanding emails at the moment, your email was sent at 5am my timezone so i was probably sleeping:)

[krut]

OK. I'll try to write in proper time :)