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View Full Version : No HUD popping up tried everything



qpac09
06-01-2010, 02:23 PM
I have done everything on the FAQ page. The HH's are importing and archiving. The reports are up to date. I turned off UAC. The table finder does not work. it says that it can not find unattached hand histories. I also have the latest version of HEM.

Also when I redownloaded HEM when it registered it registered for the small stakes version instead of the pro version that I had previously.

I have windows 7

thanks. -Joe

morny
06-02-2010, 12:18 AM
Please see this FAQ FAQ - Hold'em Manager Poker Tracking Software :: My HUD Doesn't Work (http://faq.holdemmanager.com/questions/48/My+HUD+Doesn't+Work) and answer any questions that apply to you so we can narrow down what the issue is

qpac09
06-03-2010, 10:12 AM
Please see this FAQ FAQ - Hold'em Manager Poker Tracking Software :: My HUD Doesn't Work (http://faq.holdemmanager.com/questions/48/My+HUD+Doesn't+Work) and answer any questions that apply to you so we can narrow down what the issue is

1. What version of Holdem Manager are you using? I am using the latest version of HEM


2. What poker site are you playing on and does the problem occur on more than one site? I am mostly playing on FTP but the HUD also doesn't work on the merge network when I play

3. Which type of game(s) are you playing? (NL, FL, Omaha, SnGs, MTT) I am only playing NL

4. Have you clicked on the Start Auto Import button? Yes

5. Often times, it is one setting or option that's not correct in your poker client. Please see our Detailed FAQs on configuring Holdem Manager to work with poker sites to make sure your poker site is saving Hand History files. I have done this

6. Check to see if the hand histories are showing up in the folder that you configured in HM to auto import from. Done, the Hand Histories are reported and archived in the folder I forwarded them to

7. If you think the hands are importing the please go to the reports TAB, select your username and run a report with all filters off to confirm they have imported. Yes they are reported

8. If the hand histories show up in the auto import folders, but they're not importing into the database, please create a new database and try importing some hands to test if it's a corrupt database. FAQ - Hold'em Manager Poker Tracking Software :: Create / Delete Database (http://faq.holdemmanager.com/questions/75/Create+%7B47%7D+Delete+Database)

9. Have you tried the Table Finder and did it work? FAQ - Hold'em Manager Poker Tracking Software :: Configuring Table Finder to Show HUD (http://faq.holdemmanager.com/questions/60/Configuring+Table+Finder+to+Show+HUD+)
When I try the table finder, the table finder says that it can not find unattached hands

10. If you open the hand history files, are they written in English? yes

11. Please attach your holdemmanager.config file from C:\Program Files\RVG Software\Holdem Manager\Config folder. It may be just called holdemmanager if youve extenstions turned off.

morny
06-03-2010, 12:58 PM
Hi, maybe we can do a teamviewer session to troubleshoot the problem, please email me with a suitable time to do the session and also the timezone your in.

Thanks
Morny
support@holdemmanager.com